Achievements/Duties:# Lead IT operations and provide ICT support for over 400 users across three companies, including my primary employer with 185 users in Bangladesh, a partner firm with 45 users in Bangladesh, and an international partner company with 175 users in 11 countries.# Lead a team and responsible for the infrastructure, applications, operations of servers, networks, desktops, equipment, systems and security.# Manage o365 and Azure AD administration such as Admin Centre [manage tenant, domain, org settings], Endpoint Security [manage policy, device security, threat protection], Email [users management, spam policy, rules], Entra [activity monitoring, user authentication], OneDrive/SharePoint [manage storage, data sharing, access controls], Teams [manage channels, groups, permissions].# Provide tier two and tier three technical support to internal and external users for o365 applications, Azure AD, email systems, software Utilization, networks, and security systems.# Managing IT infrastructure and resolving network issues, develop network solutions to meet business requirements.# Completed project work on System Integration for Sportmaster-Russia and Uniforce-Netherlands, Azure AD Migration, Barcode Scanning for GAP, Ops App SOL [Shipment Online Limited] Deployment in multiple countries, IT Infrastructure design for the international branches.# Designed workflow system [Procurement, Other Approval Process] for an international company.# Conduct quality audits to ensure adherence to established standards, review SOPs and system architecture, assess risks and recommend improvements.# Develop materials and provide IT productivity training on utilization of business applications.# Oversee procurement activities, negotiate with vendors to secure the best business terms, manage service contract with vendors [SLA, AMC].# Manage customer and management requirements, making strategic decisions to align IT initiatives with business goals.

Achievements/Duties:# Diagnose and resolve technical issues for over 65 internal users, including problems related to desktops, software, hardware, printers, operating systems, network, and security systems.# Manage the office network system, closely monitoring performance and traffic to ensure optimal functionality.# Troubleshoot network issues and enhance the networking infrastructure, including servers, security devices and applications to maintain robust cybersecurity.# Design and implement a dedicated network specifically for GSA users to enhance security and functionality.# Executed a global project for Cathay Pacific Airlines in Bangladesh, migrating from a DOS-based system to a web-based Passenger Services System (PSS).# Manage user data backups using the Cobian application [Scheduling, maintenance and restores].# Manage IT procurement, managing vendor selection and negotiations to secure cost-effective hardware and software resources.# Facilitate IT training and workshop sessions to enhance user efficiency and develop comprehensive user manuals on applications.# Conduct regular assessments of IT systems and documentations to verify adherence to company standards and propose recommendations for future enhancements.# Ensure technical documentation of IT inventory, networks diagram, system manuals, procurements and resolution procedures to secure effective support.# Regularly present statistical findings to management through reports covering compliance status, ongoing project progress, network performance, and user activity.

Achievements/Duties:# Provide ICT support for over 40 internal users and resolve all kinds of technical problems including hardware, software and networking systems.# Manage the office network system and monitor to ensure optimal network performance considering uninterrupted network traffic consumption.# Resolve network problems and upgrade networking systems including servers, security systems, network devices to ensure cyber security.# Managed Windows Servers 2003 [AD, GP. DNS] and performance monitoring.# Backup administration by Cobian Application [Scheduling, maintenance and restores].# Lead an IT project for the upgrade of networking systems by ensuring proper planning, techniques, budgeting, and timeline management.# Provide in depth training for all users on IT systems, business applications and online learning systems.# Responsible for IT procurement, including vendor selection and negotiation, ensuring the cost-effective acquisition of necessary hardware and software resources.# Periodically review IT systems to ensure compliance with the company policy and recommend future improvements.# Create user manual on operational systems and record resolution procedures of hardware, software and networking systems.# Responsible for regular reporting on project status, budget, and performance to senior management.

Achievements/Duties:# Network Management [MikroTik, CISCO].# Provide technical support at the Network Operations Centre.# Provide ISP Helpdesk support for clients.# Onboard new connections.