Parth Patel Email and Phone Number

Completing warehouse claims and bin audit Correcting Perpetual Inventory-PI and shelf capacity errors Completing Price Changes of Products Working Pics from automated systemsPracticing the 3 Meter Rule .Working On OSCA rule.

• Troubleshooting via chat, email and phone customer problems with computer hardware and software issues as well as client specific equipment and applications.• Answering incoming inquiries, responding to customer questions and solves problems according to standardized procedures while maintaining a courteous manner.• Consistently met personal upgrade requirements of 5 -7 upgrades per week.• Maintaining the team target of plan and service upgrades, phone and accessories upgrades.• Using product information, multiple client tools, client-specific reference materials, scripting, advanced technical knowledge, and customer service skills and problem-solving skills to diagnose and solve customer problems.

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.Patched software and installed new versions to eliminate security problems and protect data. Helped streamline repair processes and update procedures for support action consistency. Assisted customers with product selection based on stated needs, proposed use and budget. Explained technical information in clear terms to non-technical Created support documentation that empowered and enabled usercommunity to extend skills, leverage system features and findresolutions to questions without intervention from support team. Provided Tier 1 IT support to non-technical internal users throughdesk side support services