• Conducted Quarterly Business Reviews and technical environment reviews.• Drove adoption of unused components, facilitating upsell opportunities.• Managed critical event escalations and collaborated with internal teams for successful security transformations.• Consistently delivered over 50% ARR growth across my portfolio through increased adoption.• Awarded for driving highest license adoption in FY23.

• Managed critical incidents from inception to resolution.• Facilitated communication channels and ensured prompt issue resolution.• Published Incident Analysis and Root Cause Analysis reports.

• Authored technical documents including Root Cause Analysis reports and migration SOPs.• Developed a C# application to automate internal communications (Navidraft).• Designed info-graphics and drafted team reports.• Awarded Rookie of the Year - 2017.

My duties included creating technical content based on projects (multiple projects involving complete content creation for technical certifications guidebooks, including question-bank’s containing theoretical and short objective-type questions). Additionally managed editorial work for other projects.

As an Educator, I engaged school kids in activities to create an interactive learning experience.As a coordinator, I managed educators, interacted with students, and helped enhance Camp Australia'sservice framework.

❖ As an Auditor, my duties included conducting the audit related to the occupancy of classrooms, during a fortnight, and recompiling this information for further statistical analysis❖ As a Team Leader, I managed a team of five members including training them and coordinating their roster

Assisted individuals, corporations and government agencies for cyber-crime related cases. Conducted seminars on Cyber Security across Mumbai, Delhi, Rajkot & Melbourne (Australia), educatingstudents & government agencies on digital safety and preventive measures as a certified CCI.

Taught Biology, Physics and Informatics Practices to students of class 2 through class 12.As a Specialist Coach, I conducted remedial coaching for academically struggling students.Coordinated an Annual Science Meet (2014) where students presented their projects in a city-wide exhibition.

I was responsible for providing technical assistance, (Dell, H3G, Hughes) to US and Ireland based clients to resolve network related issues.