1. Assist Support Representatives: - Be readily available on the floor to support and guide support representatives in handling challenging customer issues. - Provide expertise and knowledge in troubleshooting Apple products and services to ensure prompt and accurate resolutions. - Act as a point of contact for support representatives who require assistance or guidance in navigating technical issues or customer interactions. - Offer on-the-spot coaching and performance feedback to enhance individual and team capabilities.2. Knowledge Sharing and Training: - Collaborate with team leads and supervisors to identify knowledge gaps and training needs within the support team. - Conduct training sessions and workshops to educate support representatives on Apple products, troubleshooting techniques, and customer service best practices. - Share industry and technological updates with the team to enhance their understanding and awareness of Apple products.3. Escalated Issue Resolution:- Handle escalated customer issues that require advanced technical knowledge or specialized expertise. - Collaborate with support representatives to develop effective strategies to address complex customer problems.4. Quality Assurance and Performance Tracking: - Monitor support representatives' interactions, customer feedback, and key performance metrics to identify areas for improvement.- Assist in maintaining accurate records and reports regarding support representatives' performance, issue resolution, and customer satisfaction.- Collaborate with supervisors and team leads on quality improvement initiatives and action plans.

MacOS, Apple TV and HomePod

Supporting clients in iOS (iPhones), iPadOS (iPads), and WatchOS (Apple Watches).Passionately upholding Apple’s world class standards and policies to ensure excellence in assisting clients, while maintaining time effectiveness.Utilizing judgement and educational skills to ensure clients issues are handled satisfactorily, while upholding brand integrity.

• Marketing Credit Products for Canadian Tire Bank.• Communicate with potential clients.• Discuss features and resolve concerns of potential clients to help them get onboard.• Complete paperwork for onboarding.

1. Concur with customers and fulfill their business requirements. 2. Resolve customers issues.3. Manage Books of Accounts.4. Prepare and maintain books for GST and Income Tax Assessments.5. Payroll Management.

1. Concur with customers and fulfill their business requirements. 2. Resolve customers issues.3. Manage Books of Accounts.4. Prepare and maintain books for GST and Income Tax Assessments.5. Payroll Management.

-> I was tasked to prepare accounts and compute taxes for all sizes of firms and companies, inclusive of small size companies to large size companies.-> I was also in-charged with a team of 4 to 10 auditors for Internal Auditor as well as Statutory Audits.