Processed a range of complex transactions to support the Supply Chain Finance (SCF) team, including Payable Finance products, Trade Receivable Purchase products, Trade Loans, and other SCF Structured Products.Operated on essential platforms such as BESS, Input Facility, CorrRisk, CGI-T360, Prime Revenue, Loan IQ ,GTX and ACBS, showcasing adaptability and technical skill.Collaborated with the Loan IQ project team to validate data migration from ACBS to LIQ, ensuring data integrity through detailed analysis and accurate input.Conducted UAT testing for GO LIVE on system migration and participated in user acceptance testing for ongoing system enhancements and new implementations.Ensured compliance with bank policies, procedures, and regulatory standards, contributing to effective risk mitigation.Identified process improvement opportunities, liaising with technology teams and other departments to implement optimized workflows and enhance operational efficiency.Maintained ongoing communication with clients and responded to customer requests, managing escalations and providing solutions alongside the SCF Sales team and senior management.Supported SCF transactions across regions including Canada, the US, London, LATAM, and Asia, demonstrating a global scope of expertise.Verified transactional documentation for completeness, compliance, and authorization, contributing to risk assessment and client reporting.Coordinated with various divisions such as GBP, TFRC, BSC, and CCS to foster cross-functional collaboration and streamline communication.Processed and validated transactions using the MT202 and MT103 SWIFT frameworks, ensuring accuracy and compliance with international payment standards and facilitating secure, efficient cross-border transactions

Managed a broad portfolio for corporate clients, analyzing and understanding their unique banking needs to deliver tailored solutions.Utilized Loan IQ for corporate lending procedures, ensuring accurate and streamlined loan management.Achieved high-quality risk analysis through detailed information and documentation review, mitigating reputational, financial, regulatory, and operational risks.Liaised effectively with various business partners to provide accurate responses to inquiries and escalated issues as needed, fostering strong internal collaboration.Maintained precise audit trails of all incoming requests, tracking each step from receipt to repository to ensure compliance and accountability.Settled FX trades and managed cash flows with accuracy and timeliness, adhering to internal payment policies and procedures.Investigated trade discrepancies promptly to mitigate significant risk or loss to the Bank and Sales & Trading teams.Collaborated closely with internal teams, including Sales & Trading, Credit, Technology, and Settlement, to ensure efficient trade processing and risk management.Maintained post-settlement workflows to high standards, promptly addressing trade breaks and failed trades for seamless operations.Anticipated potential challenges and proactively assessed their impact on the business, safeguarding operational stability.Engaged in process improvement initiatives, consistently identifying and implementing opportunities to enhance efficiency and effectiveness.Designed and led process improvements, applying in-depth knowledge of team workflows to effectively address client disputes and queries.

Communicated electronically and in-person with users experiencing technical issues, documenting problems and assisting with resolution to ensure effective support.Prioritized and escalated issues to appropriate teams to facilitate timely problem resolution and minimize downtime.Conducted fact-finding and analysis to diagnose issues, determining and implementing the most effective problem resolution procedures.Suggested, tested, implemented, and evaluated solutions to improve user experience and resolve recurring technical challenges.Troubleshot Apple iOS issues, providing guidance and training to users for improved device handling and problem prevention.Consulted user guides, technical manuals, and other resources to research and resolve technical issues, replicating user problems to identify root causes.Collected, organized, and maintained a comprehensive problems and solutions log to assist other technical support analysts and enhance team knowledge-sharing.

• Provides administrative support to Dean's office by providing reception services, scheduling appointments, meetings, and travel, filing, researching files and records, and preparing and proofreading correspondence, reports, and other documents as requested.• Supports the work of the department by purchasing equipment and supplies, maintaining an inventory of office supplies, and utilizing the appropriate process to pay for goods or services purchased by the department.• Helps to organize and conduct departmental events, as directed, by securing space, equipment, food, preparing invitations, announcements, agendas, brochures, and packets, purchasing awards, making travel arrangements and reservations, and assisting with the event as it occurs.

Supported process improvement initiatives by assisting in the design and implementation of streamlined, efficient workflows.Reviewed and controlled daily operations to ensure adherence to established procedures and controls, providing relevant data to senior management and clients.Completed the Monthly Operating Report (MOR) for submission to corporate operations engineering and utilized the Longview budgeting and forecasting module for financial accuracy.Assisted in reporting and data reconciliation, supporting spares forecasting, costing, inventory management, planning, and other essential service supply chain functions.Contributed to the design, documentation, implementation, and monitoring of new products and processes, enhancing operational efficiency and adaptability.