Managed end to end release processes across multiple projects, overseeing production parallel runs, performance testing, and post-deployment validations in a mainframe environment. Worked closely with developers, QA teams, and stakeholders to ensure smooth deployments, reducing post- release defects by 20% through rigorous testing and validation. Led the preparation of release plans, including rollback strategies and risk assessments, to ensure releasesMet quality and timeline standards. Utilized ServiceNow tools for managing change requests, defect tracking, and incident resolution, addressing all issues within deadlines. Collaborated with Portfolio, Program, and Project Managers on governance tasks, ensuring alignment with organizational goals and Agile/SDLC compliance. Ensured 100% compliance in audits through detailed release plans, risk assessments, and documentation. Improved stakeholder visibility into release progress through new communication channels, fosteringstronger team alignment. Optimized the release process, reducing post-deployment support needs and defect resolution time through standardized testing protocols in JIRA and ServiceNow. Assist in production releases, tracking progress in production environments through validation processes

Led the design and optimization of business processes for various Oracle Cloud and WMS projects, ensuring that system designs met business objectives and were scalable for future growth.Conducted comprehensive requirements gathering sessions with business stakeholders, translating their needs into actionable functional specifications and system workflows.Documented detailed business cases and collaborated with technical teams to ensure smooth transitions from design to implementation.Worked in close partnership with Project Managers to track project progress, adjusting for changes in scope, timelines, and resources as needed. Provided regular status updates to stakeholders and business units.Collaborated across teams, including development, testing, and business units, ensuring that all parties were aligned with project goals and that technical solutions addressed business needs effectively