Way2mint brings 12+ years of global mobile marketing experience to multiple industries in India. We empower customer interactions at all stages of the lifecycle, from acquisition through retention. Our unique platform is the pioneer provider of data and insights helping companies with the desired outreach, measuring the full effectiveness of a campaign from pre to post campaign interactions. Our products & solutions are used by Global Startups, SMEs' & Fortune 1000 companies • Program &… Show more Way2mint brings 12+ years of global mobile marketing experience to multiple industries in India. We empower customer interactions at all stages of the lifecycle, from acquisition through retention. Our unique platform is the pioneer provider of data and insights helping companies with the desired outreach, measuring the full effectiveness of a campaign from pre to post campaign interactions. Our products & solutions are used by Global Startups, SMEs' & Fortune 1000 companies • Program & operational lead across multiple SaaS platforms used by more than 300 Enterprise customers• Client portfolio owner of 60M+ in engagement services, managing a revenue of > $ 1.5 Million across project teams• Project managing successful client and platform migrations, ensuring the business is fully aware of the customer's adoption level and value realization• Single point of contact for multi-functional teams to analyse and document business requirements, channel client feedback, and solutions into future releases of the products• Develop project plans and schedules and coordinate strategies with product manager to meet business objectives• Successfully implementing tools and executing programs to improve productivity against Technical SLA, including implementation and training of Service Now ticketing system• Channel communication to stakeholders at all levels over a wide geographic area• Utilize a pipe and filter model to find bottlenecks and enable measurement of system resource usage and process behaviour at boundary limits of all operations• Responsible for regular data analysis to target customer analysis and performance• Recommend architectural improvements, design solutions and integration solutions• Propose technical feasibility solutions for new functional designs and suggest options for performance improvement of technical objects• Implement company policies, technical procedures, and standards for preserving the integrity and security of data and reports. Show less