I am responsible for daily, weekly and monthly reports delivering to executive management, stores and individual team members. I work with Microsoft 365, mainly on Excel and Power BI for intelligent reporting.Forecasting demand based on past sales trend by coordinating with sales , production , vendors and other departments and thereby maintain a minimum inventory level for future orders.I am also responsible for all web applications and e-commerce (Shopify) management.

As a Reporting Analysts, help drive critical business decisions by analyzing metrics and designing reports. Communicate these results to managers, senior managers and executive team; and often provide suggestions based on their findings.Use Power Bi, Sharepoint and advanced Excel tools for reporing.Responsibilities:• Design business analysis and data recording systems for use throughout the department• Maintain databases and perform updates as necessary to ensure… Show more As a Reporting Analysts, help drive critical business decisions by analyzing metrics and designing reports. Communicate these results to managers, senior managers and executive team; and often provide suggestions based on their findings.Use Power Bi, Sharepoint and advanced Excel tools for reporing.Responsibilities:• Design business analysis and data recording systems for use throughout the department• Maintain databases and perform updates as necessary to ensure accuracy• Accurately analyze and collect data for various types of business reports• Create business reports that provide insight into key data points• Communicate the results of data analysis in written and verbal form to managers, senior management and executive management• Support various departments, including business care in reaching their goals through analysis• Monitor data to identify changes in financial and business trends• Experience working on Microsoft Excel, Microsoft Power BI and Microsoft Office Suite Show less

Working as Enterprise Service Specialist for Business, Enterprise and Provincial customers resolving their technical issues for their wireless services and devices provided by Rogers.Responsibilities:• Work with Business/Enterprise/Provincial Government customers to identify their Wireless services and devices issues and help them resolve them in time• Talk to customers, use various computer applications at the same time and offer them solution• Ask fact finding questions… Show more Working as Enterprise Service Specialist for Business, Enterprise and Provincial customers resolving their technical issues for their wireless services and devices provided by Rogers.Responsibilities:• Work with Business/Enterprise/Provincial Government customers to identify their Wireless services and devices issues and help them resolve them in time• Talk to customers, use various computer applications at the same time and offer them solution• Ask fact finding questions, troubleshoot and guide them to resolve their issues• Work in pressured and busy environment with self motivation• Provided on-call support for critical issues• Handle unhappy and frustrated customers; and convert them to happy customers• Identified and solved technical issues with a variety of diagnostic tools Show less

Responsible to work as tech support representative for internet residential consumers helping them troubleshooting their issues, providing solutions and escalate as required. (HGS work as third-party Rogers Communications contractor)• Work with residential customers to identify High Speed Internet issues and offer solutions• Provided on-call support for critical issues• Handle unhappy and frustrated customers; and convert them to happy customers

ROLES & RESPONSIBILITY• Develop project plans, goals, and budgets; identifying resources needed• Guide and perform strategic analysis for the project• Organise and manage all phases of the project to ensure on-time completion• Assemble and coordinate project team members; assign individual responsibilities• Prepare requests for proposals and conduct all necessary meetings to facilitate selection of project services and products• Plan and oversee the preparation and… Show more ROLES & RESPONSIBILITY• Develop project plans, goals, and budgets; identifying resources needed• Guide and perform strategic analysis for the project• Organise and manage all phases of the project to ensure on-time completion• Assemble and coordinate project team members; assign individual responsibilities• Prepare requests for proposals and conduct all necessary meetings to facilitate selection of project services and products• Plan and oversee the preparation and dissemination of project communications• Accomplishes information technology staff results by communicating job expectations;• planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.• Maintains organisation’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.• Contributes to team effort by accomplishing related results as needed• Maintains quality service by establishing and enforcing organization standards• Produce reports, updates and project documentation• Manage scheduling and communication between team members & clients• Attend client meetings and assist with determination of project requirements• Communicate ideas for improving company processes with a positive and constructive attitude• Manage teams across groups or departments in the execution of a project• Review projects, customer concerns and new opportunities to drive business strategy at weekly planning sessions• Manage the team of 7 senior software engineers, designer & tester offering constructive feedback on their work performance• Define clear targets and objectives and communicated them to other team members Show less

I joined Gigaforce as a Marketing Executive and within a month I was promoted as a Team Lead due to top selling performance.As a team lead, my responsibilities were to meet sales targets every month and handling a team of 8 marketing executives under me. We were selling Home Phone and Broadband Internet plans via door to door marketing. It gave me a great experience to nurture my communication, convincing and negotiation skills.ROLES & RESPONSIBILITY• Meet monthly sales… Show more I joined Gigaforce as a Marketing Executive and within a month I was promoted as a Team Lead due to top selling performance.As a team lead, my responsibilities were to meet sales targets every month and handling a team of 8 marketing executives under me. We were selling Home Phone and Broadband Internet plans via door to door marketing. It gave me a great experience to nurture my communication, convincing and negotiation skills.ROLES & RESPONSIBILITY• Meet monthly sales targets• Handle team of 8+ sales representatives• Go on field and distribute areas to the team and create a strategy for sales• Managing overall team operations and responsible to achieve the targets• Trained and mentored 8+ new sales representative• Visited clients on-site to give benefit-oriented sales presentations• Completed customer searches to generate new leads• Responded to telephone and in-person requests for information• Managed route planning and travel schedule• Contacted satisfied customers to offer additional services• Set up calendar with customer birthdays and other special events for personal touch• Submitted and tracked orders• Resolved customer concerns promptly to maintain satisfaction• Earned numerous recognition for exceptional customer service• Increased revenues by 150% within the first year as Team Lead• Supported the sales team in writing proposals and closing contracts• Developed a comprehensive training program for new sales associates Show less