- Collaborated closely with sales and product teams to identify customer pain points and deliver innovative solutions that exceeded expectations.- Worked closely with cross-functional teams to improve the customer experience and drive growth- Developed and implemented a comprehensive onboarding strategy from the ground up, leading to a 30% increase in customer satisfaction and a 20% reduction in churn rates.

- Co-founded a company in response to economic challenges various businesses are facing. The mission of COPA Capital Inc. is to work with clients to provide solutions that help them thrive in the face of turbulent economic conditions by being proactive and creating contingency strategies.- Brokered funding through private loans as well as applicable government support programs to facilitate the appropriate use of funding to further client’s long term business goals.- Spearheaded a website development initiative for a Wellness Centre to enable greater access to natural medical products and services in response to lockdowns. Achieved a successful transition to an online platform using Shopify that increased customer engagement 46% after the first month of launching the new website.

- Provided guidance on personalized tax planning and business operations with a focus on completing tasks ahead of time and ensuring client satisfaction- Liaised with the executive team to plan work flow and deadlines, ensuring a healthy work environment- Completed over 400 personal tax returns despite limited resources due to COVID-19 in advance of all regulatory deadlines- Managed high net worth personal and corporate case files up to $10 million in revenue

- Representative of the Canadian Conservation Corps, partnered with a mini aquarium in Petty Harbour, Newfoundland to enrich their outreach programming and enhance conservation awareness and education - Conduct research to identify opportunities of working with partner organizations for business development- Communicate and collaborate with regulatory bodies such as the Fishermen’s Coop and Department of Fisheries and Oceans Canada to ensure operations are within legislation

- Part of a competitive rotational Associate program which consists of four different roles in branch spanning two years. - The four roles consist of Customer Service Representative, Financial Service Representative, Financial Advisor, and Manager of Customer Service leading to Branch Manager- Enhanced employee experience through consistent coaching to motivate the team to achieve branch targets through personal development- Consistently developed innovative strategies to expand market share in a time where retail branches are struggling and have held the #1 position in the district on customer satisfaction and business retention- Provided personalized advice by building relationships with customers and providing unique solutions to enhance their financial future

I became well versed in the compliance aspect of banking, learning cash handling, opening and closing the branch, as well as coaching a team of 15 CSR's not only on compliance procedures, but also coaching to their sales goals and role development to ensure consistent support and satisfaction of the employees and team.

Moving ahead, as an advisor I was able to provide in depth advice and help customers gear up to achieve their financial goals on various products and services surrounding borrowing/credit, investments and home financing.

I began the program providing exceptional customer service on the frontline processing day-to-day transactions and providing valuable and personalized advice to our customers.

- Partnered with the university’s Sustainability program coordinators to spread awareness of the minor to allstudents of various programs at McMaster- Hosted several events that drove engagement and educated students on why an education surrounding the fieldof Sustainability is growing in importance for their future

- Proudly representing McMaster University students through promoting spirit and encouraging participation, growth, and development among the student community- Effectively lead students in the university’s Welcome Week to help transition more than 3500 first year students- Work alongside McMaster’s Athletics and Recreation department to promote varsity athletic events to enhance the development of the McMaster community through sport

- Act as a liaison from the Tilt team to the McMaster University Campus- Fundraise for various charitable events and spread the word to encourage further contributions and raise awareness across campus and elsewhere

- Analyze and assess data gathered from interviews to further understand the CleanTech industry - Providing thorough analysis and discussion of the proactive and reactive measures taken by businesses to stay resilient in response to natural disasters

- Worked cohesively with the marketing team to design and order merchandise for the DCS- Use strong communication skills to negotiate affordable pricing with suppliers, staying within the assigned budget- Improved product marketability and profitability by researching and strategically capitalizing on opportunities and developing new products

- Represent Armani Exchange in all facets of style and hospitality as part of a premiersales team within the store. - Responsible for delivering the A|X shopping experience to each client and upholding the highest level of service.- Adhere to Loss Prevention guidelines and deter shoplifting by providing excellent customerservice.

•Organized and executed enjoyable social events for the delegates in order to engage in networking.•Reinforced the conference’s goal to connect the Presidents of various Canadian Universities to allow for the exchange of best practices.•Led the daily set-up for events, keynote speakers and meals occurring throughout the conference.

•Responsible for delegating tasks to sales associates.•Trained employees on product knowledge as well as operating the cash register.•Contributed to successfully achieving pre-determined sales goals by employing new and innovative strategies to increase customer attraction.

•Work among 10 other members who act as a liaison between the First Year Commerce students and the Degroote Commerce Society. •Effectively organizing a variety of social and networking events for the students.•Act as the events coordinator for the residence of Hedden Hall, representing and planning events to build the community of the 389 students living in the residence.

•Part of the planning team for a nation wide leadership conference. •Effectively promoted the conference and interacted with delegates over various sources of social media.•Led the many forms of social media accounts of the organization, including twitter, Instagram and the Canadian Conference of Student Leadership website.

•Planned a region wide conference and trained 34 other individuals to become leaders who can inspire and motivate those around them to better themselves.