Driving the strategic roadmap for digital transformation, aligning technology advancements with the Ministry’s vision of modern, accessible services across BC. Trusted advisor to executive leadership, guides digital solutions, oversees vendor partnerships, manages budget for digital initiatives, and supports technical operations across 65 provincial service centers. Committed to fostering innovation that enhances core systems, reduces technical debt, and expands access to essential government… Show more Driving the strategic roadmap for digital transformation, aligning technology advancements with the Ministry’s vision of modern, accessible services across BC. Trusted advisor to executive leadership, guides digital solutions, oversees vendor partnerships, manages budget for digital initiatives, and supports technical operations across 65 provincial service centers. Committed to fostering innovation that enhances core systems, reduces technical debt, and expands access to essential government services for citizens. Show less

● Advises the Executive Director and leadership team on strategic opportunities in digital technologies to advance, enhance, and modernize services, improving public access to information and services● Leads the design, procurement, and implementation of multi-party digital transformation projects as the system owner for key service delivery platforms (Q and CC11)● Leads multi-party digital product/service innovation/transformation projects such as the laptop deployment to 400 frontline… Show more ● Advises the Executive Director and leadership team on strategic opportunities in digital technologies to advance, enhance, and modernize services, improving public access to information and services● Leads the design, procurement, and implementation of multi-party digital transformation projects as the system owner for key service delivery platforms (Q and CC11)● Leads multi-party digital product/service innovation/transformation projects such as the laptop deployment to 400 frontline staff, encompassing governance, operations, finance, and service delivery● Identifies, recommends, procures, and implements modern tools and technologies such as the Atlassian platform for the Division● Leads change management activities in transformation initiatives to implement tools such as Atlassian and deploy laptops to the frontline to enhance service access, reduce technical debt, and align with the Ministry's vision for connecting BC citizens to government services● Manages operational and capital budgets to resource support for 65 service delivery centers and oversees projects that replace, enhance, or add core business systems across the division● Mentors, coaches, and manages a team of technology professionals, overseeing performance, staffing, recruitment, succession planning, training, and handling grievances and disciplinary actions● Cultivates strong relationships with clients, partners, vendors, and contractors, collaborating across all levels of the organization within OCIO and across other ministries, including SDPR, to ensure success; leads onboarding of other ministries to technology solutions● Represents the Division across the ministry and beyond as a member of multiple governance groups including the CITZ IM/IT and Atlassian governance groups● Prepares and delivers various documents, including briefing notes, reports, statistics, presentations, and communications Show less

● Manager of senior technical teams responsible for the creation, improvement, and management of IDIM products and services including:o IAS - BC Services Card system used by millions of citizenso BCeID - millions of citizen accounts used to access hundreds of government serviceso Biometrics - used by multiple Ministries and thousands of citizens● Led change management in both technical and transformative initiatives including the reorganization of teams ● Mentored, coached… Show more ● Manager of senior technical teams responsible for the creation, improvement, and management of IDIM products and services including:o IAS - BC Services Card system used by millions of citizenso BCeID - millions of citizen accounts used to access hundreds of government serviceso Biometrics - used by multiple Ministries and thousands of citizens● Led change management in both technical and transformative initiatives including the reorganization of teams ● Mentored, coached, and supervised multi-disciplinary teams of 15 technology professionals, overseeing performance, staffing, recruitment, succession planning, training, and handling grievances and disciplinary actions● Responsible for building and maintaining internal and external client and partner relationships, onboarding 70 new clients including the Canada Revenue Agency to the BC Services Card system● Managed a nearly $2 million annual operating budget for technology and contractors● Identified and recommended modern tools and technologies that enhance service access, namely the enterprise-grade monitoring and metrics system Grafana and BI platform Metabase ● Led an Agile DevOps team of 10 staff, responsible for the enhancement backlog and provided final approval for every release into the production BC Services Card and BCeID environments● Cultivated strong relationships with clients, partners, vendors, and contractors, collaborating across three different ministries to expand the use of the Biometrics system● Prepared and delivered various documents, including briefing notes, reports, statistics, presentations, and communications, and contributed to Treasury Board submissions● Chair of Service BC’s cross-divisional Systems and Technology Committee Show less

● Led the digital transformation of tools and technologies, improving operational efficiency, client satisfaction, and citizen access to services● Led change management activities for major transformational initiatives, particularly the first Software as a Service and contracted Managed Service to run the JD Edwards Enterprise Resource Planning system, which managed the district’s entire financial portfolio● Managed vendor relationships and contracts, ensuring alignment with… Show more ● Led the digital transformation of tools and technologies, improving operational efficiency, client satisfaction, and citizen access to services● Led change management activities for major transformational initiatives, particularly the first Software as a Service and contracted Managed Service to run the JD Edwards Enterprise Resource Planning system, which managed the district’s entire financial portfolio● Managed vendor relationships and contracts, ensuring alignment with organizational goals and fiscal responsibility● Managed relationships with all business stakeholders to ensure client satisfaction including emergency services, Saanich Fire, and Saanich Police● Managed IT staff recruitment, performance, and mentoring for 12 staff as well as overseeing external vendors and managed services● Served on the Change Advisory Board and Architectural Review Board, contributing to the strategic direction of IT initiatives Show less

● Provided strategic leadership in the creation, improvement, and management of business systems and services for 30 provincial partners, driving improvements in service delivery● Led capital project management and change management efforts, overseeing the yearlong implementation of a critical system replacement that impacted 30 communities around the province and provided BC Transit with fundamental financial and ridership data● Managed external vendor relationships with contracted… Show more ● Provided strategic leadership in the creation, improvement, and management of business systems and services for 30 provincial partners, driving improvements in service delivery● Led capital project management and change management efforts, overseeing the yearlong implementation of a critical system replacement that impacted 30 communities around the province and provided BC Transit with fundamental financial and ridership data● Managed external vendor relationships with contracted resources around the province, ensuring high standards of service and compliance with contractual obligations● Recipient of BC Transit’s Excellence in Collaboration Award for 2015 Show less

● Drove the transformation of IT services, including the implementation of a new international Service Desk and Microsoft Office 365● Supervised IT operations, leading a multi-disciplinary team of 15 in providing technical support to thousands of users● Managed a $1 million annual hardware budget and $500,000 operational budget, optimizing resource allocation to support IT initiatives● Managed IT staff recruitment, performance, and mentoring, as well as overseeing external vendors… Show more ● Drove the transformation of IT services, including the implementation of a new international Service Desk and Microsoft Office 365● Supervised IT operations, leading a multi-disciplinary team of 15 in providing technical support to thousands of users● Managed a $1 million annual hardware budget and $500,000 operational budget, optimizing resource allocation to support IT initiatives● Managed IT staff recruitment, performance, and mentoring, as well as overseeing external vendors and managed services Show less

● Led IT operations, capital projects, and change management activities across the six hotels in British Columbia, ensuring compliance with industry standards such as PCI

● Managed over 100 unionized staff in the daily operation of five departments● Member of Executive Management Team● System Administrator for large client/server network● Responsible for IT security, standards and polices● Recipient of the Victoria Hospitality Award● Recruitment, performance monitored and trained Frontline leadership to front end staff● Trained and provided daily support to 50+ end users for all hardware and software● Project Manager for numerous IT… Show more ● Managed over 100 unionized staff in the daily operation of five departments● Member of Executive Management Team● System Administrator for large client/server network● Responsible for IT security, standards and polices● Recipient of the Victoria Hospitality Award● Recruitment, performance monitored and trained Frontline leadership to front end staff● Trained and provided daily support to 50+ end users for all hardware and software● Project Manager for numerous IT projects including POS and PMS replacements● Documented business processes, performed analysis and proposed change management Show less