Administration Management

• Responsible for making Logistics arrangement for Export & Import Shipments• Working with multiple customers at the same time. Conducting disciplinary, capability and grievance investigations and takingappropriate action to address any failings.• Responding to all customer complaints or queries in a efficient manner.• Co-ordinate with Custom House agent – Custom officer and central excise officers.• Conducting crime and loss investigations into missing stock and… Show more • Responsible for making Logistics arrangement for Export & Import Shipments• Working with multiple customers at the same time. Conducting disciplinary, capability and grievance investigations and takingappropriate action to address any failings.• Responding to all customer complaints or queries in a efficient manner.• Co-ordinate with Custom House agent – Custom officer and central excise officers.• Conducting crime and loss investigations into missing stock and loads• Actively managing subcontractors to ensure that they perform in line with their contractual agreements• Supervising the completion of all checks and documentation required by law• Monitoring and tracking the flow of goods into the warehouse.• Controlling the order cycle• Made sure that all customer orders are correctly taken• Management of Export documents• Co-ordination with Nationalized & Private Bank’s Forex department for Foreign Remittances• Filing half months Duty Drawback Return with customs authority.• Update Bank Realization Certificates on DGFT (Directorate general foreign Trade)• Responsible for receiving, investigating and responding to all customer feedback regarding products and services, coordinate with various internal departments to resolve problems.• Proficient in all aspects relating to management and regulatory and statutory compliance.• Provide hands on support of customer care initiatives such as pending orders and pending payments. • Preparing customer feedback form and capturing feedback from International & Domestic customers. Show less

1) Reporting to Director and Head Office team - Delhi2) Business Development3) Customer Service4) Counseling with product details5) Selling of Educational products6) Admission7) Documentations/ Operations8) Placements9) Team Management10) Organizing educational workshops and Alumni Meet, Seminars.11) Internal Audits

Worked on document review projects.Experience of Legal Transcription.Managed the staff in carrying out various responsibilities.

Citator, Litigation Document Review