- Extensive domain experience in banking operations , specifically in business lending segment and equipment finance - Team management , client management & MIS reporting - Currently working as operations assistant manager and managing five teams of 22 FTE's- strong client connect and is engaged in weekly/fortnightly call ls with key stakeholders - Conducting trainings needs assesments , performance reviews , capacity planning and managing productivity , quality and customer service levels - Involved in many engagement activities - focused on continuous improvement of buisness- have been part new tranistions - Mentoring and career counselling for team members for personal & professional growth- Interaction with clients on regular basis to ensure that the area of concern was worked upon foe excellent service delivery and customer satisfactionb