Parul Jain Email & Phone Number

United Kingdom

London Area, United Kingdom

Completing all due diligence checks and setting up new agencies to onboard new advisor broker firms.Collaborating with scheme underwriters on a daily basis to solve advisor/client queries related to new business.Processing all the documents of scheme in order to place on risk.Resolving technical queries on a daily basis regarding group protection products.

Reigate, England, United Kingdom

• Helping and resolving direct customers and brokers queries regarding their existing policies, new business quotes, and endorsements / mid-term adjustments
• Acting as a first point of contact by liaising between brokers and business service centre underwriters during the end-to-end policy application and issuance process
• Managing task management queues for senior administrators and underwriters to ensure that customers cases are resolved and acknowledged within SLA
• Consistently achieving weekly call targets and meeting contact centre KPI set by the line manager

London, England, United Kingdom

• Technical Support Representative (Hinduja Group Solution) Jan 2022 – Feb 2022
• Managed incoming calls coming from the Avaya system for the Post Office Home landline/Broadband customers.
• Raised the tickets for the technical issues on the system and performed the different user tests to identify faults. Customer Service Representative / Call Handler (Hinduja Group Solution) Nov 2021 - Dec 2021
• Handled incoming calls coming through NHS 119 for domestic and international covid pass services
• Provided support and translation routing for the non-English speaking customers via third-party translation partners
• Maintained confidentiality and privacy of customers as per the UK government's guideline and GDPR regulations.Customer Service Representative / Call Handler (MBA Group) May 2021 - Oct 2021

Indore, India

• Managed full-cycle recruitment functions within the organization to include requisition process, posting positions, sourcing, prescreening, interviewing, pre-employing assessments, background check process, job offers.
• Collaborated with hiring managers to create and maintain recruiting and interviewing plans.
• Evaluated talent and presented candidates to HR consultants with significant details as to why they fit a specific need.
• Developed and implemented recruiting strategies to meet high-volume staffing goals and requirements. Logged information into a database quickly and accurately in a fast-paced work environment
• Promoted a caring work environment by staying courteous, thoughtful, and supportive of co-workers
• Answered hundreds of candidates' and clients' calls, prepared meeting minutes, scrutinized documents, take accurate messages, and provided apt information to callers every day.

Pune Area, India

• Worked with local employers to understand their recruitments needs, developed recruitment strategies to achieve required staffing, evaluated the talent pool, and referred qualified job seekers for employment.
• Improved the level of customer service provided to employers and job seekers, resulting in commendation letters from employers and job seekers.
• Maintained and posted 250+ job openings on job portals such as Naukri, Monster, and Times jobs.
• Developed project tracker for job postings, training, and resume selection for organized process management Answered the telephone, taking and relaying messages, and provided information to callers
• Provided administrative and clerical support to HR partners and managers.
• Prepared letters and documents for at least 20 new hire candidates quarterly.

Bangalore, India

• Created action plans for open requisition assignments and coordinate with the team.
• Shortlisted the right qualitative profile through preliminary screening of resumes sourced through headhunters
• Recommended suitable candidate, communicated details between client and candidate by serving as primary contact, and negotiated an offer on behalf of the client.
• Utilized the recruitment technologies and a suite of sourcing strategies to hire from inclusive and diverse talent pools.Managed the ad hoc tasks, such as support with hospitality bookings & team lunch bookings.
• Handled complex calendars on an ongoing basis and prioritize commitments to maximize time and productivity.
• Maintained security and telecommunications systems at the reception and common areas.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General Management, A

Activities and Societies: Group Representative of Team Ambition conducting management Games and actively participated in annual function.

Bachelor Of Commerce - Bcom, Accounting And Business/Management, A+

Activities and Societies: Head the cultural committee. Organize college fest and trips for students. Made a strategy for.