Parul Jain Email & Phone Number

United Kingdom

London Area, United Kingdom

Completing all due diligence checks and setting up new agencies to onboard new advisor broker firms.Collaborating with scheme underwriters on a daily basis to solve advisor/client queries related to new business.Processing all the documents of scheme in order to place on risk.Resolving technical queries on a daily basis regarding group protection products employee benefits.

Reigate, England, United Kingdom

• Helping and resolving direct customers and brokers queries regarding their existing policies, new business quotes, and endorsements / mid-term adjustments• Acting as a first point of contact by liaising between brokers and business service centre underwriters during the end-to-end policy application and issuance process• Managing task management queues for senior administrators and underwriters to ensure that customers cases are resolved and acknowledged within SLA • Consistently achieving weekly call targets and meeting contact centre KPI set by the line manager

London, England, United Kingdom

Technical Support Representative (Hinduja Group Solution) Jan 2022 – Feb 2022• Managed incoming calls coming from the Avaya system for the Post Office Home landline/Broadband customers.• Raised the tickets for the technical issues on the system and performed the different user tests to identify faults. Customer Service Representative / Call Handler (Hinduja Group Solution) Nov 2021 - Dec 2021• Handled incoming calls coming through NHS 119 for domestic and international covid pass services• Provided support and translation routing for the non-English speaking customers via third-party translation partners• Maintained confidentiality and privacy of customers as per the UK government's guideline and GDPR regulations.Customer Service Representative / Call Handler (MBA Group) May 2021 - Oct 2021• Handled outbound call records coming through the Synergy contact centre and customer experience system.• Advised and provided appropriate guidance to the citizens as per the NHS test and trace manuals.• Resolved the queries of the citizens by following the UK government policies, procedure, and NHS FAQ guides.

Indore, India

• Managed full-cycle recruitment functions within the organization to include requisition process, posting positions, sourcing, prescreening, interviewing, pre-employing assessments, background check process, job offers, new employee orientation, and onboarding.• Collaborated with hiring managers to create and maintain recruiting and interviewing plans.• Evaluated talent and presented candidates to HR consultants with significant details as to why they fit a specific need.• Developed and implemented recruiting strategies to meet high-volume staffing goals and requirements. Logged information into a database quickly and accurately in a fast-paced work environment• Promoted a caring work environment by staying courteous, thoughtful, and supportive of co-workers• Answered hundreds of candidates' and clients' calls, prepared meeting minutes, scrutinized documents, take accurate messages, and provided apt information to callers every day.• Preserved and organized written records of the quotidian activities and office functions• Performed general admin duties such as typing, filing, printing, copying, faxing, and mailing• Scheduled meetings and led logistics related to internal and external meetings which include arranging conference rooms, supporting video conference calls, and preparing meeting materials

Pune Area, India

• Worked with local employers to understand their recruitments needs, developed recruitment strategies to achieve required staffing, evaluated the talent pool, and referred qualified job seekers for employment.• Improved the level of customer service provided to employers and job seekers, resulting in commendation letters from employers and job seekers.• Maintained and posted 250+ job openings on job portals such as Naukri, Monster, and Times jobs.• Developed project tracker for job postings, training, and resume selection for organized process management Answered the telephone, taking and relaying messages, and provided information to callers• Provided administrative and clerical support to HR partners and managers.• Prepared letters and documents for at least 20 new hire candidates quarterly.• Coordinated and organized catering and room bookings for employees training and executives town hall meetings• Professionally interacted with all internal and external personnel, often at the upper and executive-management level• Assisted with administration and renewal of job boards service contracts by working closely with the legal department

Bangalore, India

• Created action plans for open requisition assignments and coordinate with the team.• Shortlisted the right qualitative profile through preliminary screening of resumes sourced through headhunters• Recommended suitable candidate, communicated details between client and candidate by serving as primary contact, and negotiated an offer on behalf of the client.• Utilized the recruitment technologies and a suite of sourcing strategies to hire from inclusive and diverse talent pools.Managed the ad hoc tasks, such as support with hospitality bookings & team lunch bookings.• Handled complex calendars on an ongoing basis and prioritize commitments to maximize time and productivity.• Maintained security and telecommunications systems at the reception and common areas.• To maintain confidential records in accordance with GDPR and company processes.• Organized personnel records and databases of new hire and existing employees for head office

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General Management, A

Activities and Societies: Group Representative of Team Ambition conducting management Games and actively participated in annual function.

Bachelor Of Commerce - Bcom, Accounting And Business/Management, A+

Activities and Societies: Head the cultural committee. Organize college fest and trips for students. Made a strategy.