Parul Temani Email & Phone Number

Mississauga, On, Ca

Dubai, United Arab Emirates

Dubai, United Arab Emirates

- Serving as the primary interface to the client in building and maintaining the ongoing business relationship, during and after the initial implementation of client set up. - Following up with clients regarding a variety of issues. - Assisting the collation & co-ordination of the client handover packs ensuring that each apartment has a handover pack presented to the client. - Coordinating with the Data Management team to ensure the integrity of customer Data & adherence to transaction & post transaction process. - Ensuring complaints are registered/tracked and responded promptly and with urgency. Monitoring overdue customers and make recommendations to initiate default & termination processes. - Know the process of registering the property in DLD (Dubai Land Department) in the system. -Managing the company’s telesales/ leads programs, which includes external outbound, telesales vendors/ General leads, in order to launch / grow this new acquisition channel for their products. - Supporting Implementation, Development and Maintenance of the CRM system. - Leads assignment & timely follow up to / from sales team.

United Arab Emirates

- Preparing KPI's Report of Sales Consultants to analyse their performance.- Maintaing the data quality in the system.- Data Migration from existing system to Sales Force.- Testing the new features and bringing in new apps to the sales force to improve the data quality.- Upheld critical security standards when managing user access actions such as setting up and removing accounts.- Collected, reviewed and analyzed data from diverse departments for business and system needs.- Built and deployed plans, reports, validation procedures and entry processes for data management needs.- Developed team communications and information for CRM meetings.- Assigning the prospective leads to Property Consultants. - Dealing with Business Introducers & Brokers.- Report generation from CRM for Management review.- Generating MIS Reports.- Providing hands on training to new joiners on CRM- Promoters Stand Performance Report, ETC ETC- Timely follow up with sales team for the leads assigned to them.- Delivers qualified leads from the sales inquiries generated by the company (Or External Vendors). guides systems and processes to give the sales people Qualified sales leads (not Just inquiries).- KPI report for the promoters.- Support Implementation, Development and Maintenance of the CRM system (Oracle & Sales Force)- Assist in enforcing the proper and professional usage of the CRM System.- Provides reports & analysis extracted from CRM system to support the CRM Management, Sales Management and Firm Management.- Ensure that sufficient quantitative and Qualitative research has been completed with prospects and customers so that management can make an informed decision about the ROI for lead generation.- Managing the company’s telesales/ leads programs, which includes external outbound, telesales vendors/ General leads, in order to launch / grow this new acquisition channel for their products.**Handling a team of above 300 sales and Telesales consultants.

Dubai

- Lead assignment & timely follow up to / from sales team. - Managing registration of Business Introducers / Brokers with the organization. - Providing hands on training to new joiners and refreshment Training to the existing users on CRM. - To Present Daily reports on Call Stats, Fresh leads Assignment, Weekly Client Visits (Meetings & Appointments) to the managers. And upon request. - Support the sales Director in measuring and analysis the sales team contribution and target achievement. - Provides assistance to all users in CRM team for lead and follow up related issues. - Re-assignment the leads, Contacts, Brokers, BI’s and all the data in the system as and when required by the Head of Sales / Sales Director. - Updating the figures on the CRM Dashboard display daily along with the figures from client service department

Master Of Business Administration (M.B.A.), Finance, First Division

Graduation, B. A., First Division

Senior Secondary, Commerce, First Division