- Serving as the primary interface to the client in building and maintaining the ongoing business relationship, during and after the initial implementation of client set up. - Following up with clients regarding a variety of issues. - Assisting the collation & co-ordination of the client handover packs ensuring that each apartment has a handover pack presented to the client. - Coordinating with the Data Management team to ensure the integrity of customer Data & adherence to transaction & post transaction process. - Ensuring complaints are registered/tracked and responded promptly and with urgency. Monitoring overdue customers and make recommendations to initiate default & termination processes. - Know the process of registering the property in DLD (Dubai Land Department) in the system. -Managing the company’s telesales/ leads programs, which includes external outbound, telesales vendors/ General leads, in order to launch / grow this new acquisition channel for their products. - Supporting Implementation, Development and Maintenance of the CRM system. - Leads assignment & timely follow up to / from sales team.

- Preparing KPI's Report of Sales Consultants to analyse their performance.- Maintaing the data quality in the system.- Data Migration from existing system to Sales Force.- Testing the new features and bringing in new apps to the sales force to improve the data quality.- Upheld critical security standards when managing user access actions such as setting up and removing accounts.- Collected, reviewed and analyzed data from diverse departments for business and system needs.- Built and deployed plans, reports, validation procedures and entry processes for data management needs.- Developed team communications and information for CRM meetings.- Assigning the prospective leads to Property Consultants. - Dealing with Business Introducers & Brokers.- Report generation from CRM for Management review.- Generating MIS Reports.- Providing hands on training to new joiners on CRM- Promoters Stand Performance Report, ETC ETC- Timely follow up with sales team for the leads assigned to them.- Delivers qualified leads from the sales inquiries generated by the company (Or External Vendors). guides systems and processes to give the sales people Qualified sales leads (not Just inquiries).- KPI report for the promoters.- Support Implementation, Development and Maintenance of the CRM system (Oracle & Sales Force)- Assist in enforcing the proper and professional usage of the CRM System.- Provides reports & analysis extracted from CRM system to support the CRM Management, Sales Management and Firm Management.- Ensure that sufficient quantitative and Qualitative research has been completed with prospects and customers so that management can make an informed decision about the ROI for lead generation.- Managing the company’s telesales/ leads programs, which includes external outbound, telesales vendors/ General leads, in order to launch / grow this new acquisition channel for their products.**Handling a team of above 300 sales and Telesales consultants.

- Lead assignment & timely follow up to / from sales team. - Managing registration of Business Introducers / Brokers with the organization. - Providing hands on training to new joiners and refreshment Training to the existing users on CRM. - To Present Daily reports on Call Stats, Fresh leads Assignment, Weekly Client Visits (Meetings & Appointments) to the managers. And upon request. - Support the sales Director in measuring and analysis the sales team contribution and target achievement. - Provides assistance to all users in CRM team for lead and follow up related issues. - Re-assignment the leads, Contacts, Brokers, BI’s and all the data in the system as and when required by the Head of Sales / Sales Director. - Updating the figures on the CRM Dashboard display daily along with the figures from client service department