• Tracked and validated 20+ monthly Telecom invoices to ensure accurate expense management.• Managed relationships with 3rd Party Vendors like BT, Verizon and AT&T, ensuring timely software updates.• Automated the monthly accruals for pending Telecom invoices reducing processing time by 5 hours per month.• Built a database of 300 accounts from multiple suppliers, including invoices and call records, enabling smooth migration of Telecom Expense Management software through effective collaboration.• Demonstrated leadership in Reporting Advancement Taskforce and Project Think Tank as a PMO, tracking team progress and encouraging regular updates to project trackers.• Managing relationship with 3rd Party Vendors like BT, Verizon and AT&T, ensuring timely updates to the software.

• Reported and Analyzed data trends and seasonality, developing various forecasting techniques and models to support 3 functions: Fraud, New Accounts and Credit.• Consolidated scattered data for Fraud using Excel and Tableau, reducing data processing time by 25%.• Optimized workflows by streamlining files and creating Jethro-based dashboards, increasing efficiency by 20%.• Collaborated with Cross-Functional Teams including Risk, Operations, and MIS, to assess strategy changes and model deployments, reducing forecast risks by 15%.• Leveraged automation tools such as Hive, Tableau, and Python, decreasing manual efforts by 56 hours monthly.• Served as Project Management Officer (PMO) for the Self-Servicing Team in Task Force, maintaining Project Charter and facilitating efficient communication, improving project delivery timelines by 30%.Platforms used: Cornerstone, IDN, GEM

• Conducted prospect research and analysis, delivering key insights to the sales team leading to 20% increase in lead conversion rates.• Enriched prospect details through manual intervention and research improving lead quality by 25%.• Utilized secondary research and data analysis to validate modelling logic increasing model accuracy by 20%.• Maintained 95% accuracy in lead management activities, updating contact information and documenting the processes to ensure timely delivery.• Collaborated across teams to enhance manual processes and drive automation initiatives using Python, reducing manual workload by 30%.Platforms used: Salesforce, Cornerstone, MLS, Prospect Database (Metics), Atul, Customer360 (C360)

• Conducted Secondary Web Research and Analysis for data validation and keyword identification, ensuring 20% improvement in data quality. • Ensured data accuracy by cross-referencing multiple reliable sources resulting in a 25% reduction in errors.• Reviewed peers work for quality assurance, presented summaries, and calculated ratings using Excel, contributing to a 15% improvement in data analysis processes. Also, provided mentorship and training to new team members.• Met client expectations through efficient workflow management, achieving a 90% client satisfaction rate.Platforms used: Thali, Curry