Operations Lead Manager | Blaktronics Investigation Labs •Developed strategic plans and executed outreach initiatives to establish partnerships with law enforcement agencies, effectively promoting the agency's services in cybercrime investigation.•Conducted software testing to ensure functionality, reliability, and security, contributing to the development of robust tools and applications for cybercrime detection and prevention.•Proactively managed client queries, delivering accurate information and prompt issue resolution for high satisfaction. Led end-to-end project management, ensuring timely delivery and goal achievement, while driving client acquisition through effective communication and tailored solutions.Project Manager – “Intelligenex” Project•Led the "Intelligenex" project from initiation to successful completion, ensuring on-time and on-budget delivery.•Acted as a crucial liaison between the client and the development team, facilitating seamless communication and aligning project goals.•Collaborated with cross-functional teams to define project scope and objectives, fostering a productive work environment.•Proactively managed project risks and maintained a strong focus on quality, resulting in outstanding client satisfaction and positive project reviews.“CCD (Crime and Criminal Database)” Project•Oversaw the entire project lifecycle from initiation to successful completion, ensuring adherence to timelines and budgets.•Led the successful execution of the CCD project, catering to the specific requirements of Gujarat, Jharkhand, and Uttar Pradesh police departments.•Demonstrated expertise in understanding and translating the unique needs of each state's police force into actionable project goals.•Conducted strategic planning sessions and held discussions with developers to ensure alignment between project objectives and technical implementation.