· Builds, installs and manages physical and virtual server environments and do maintenance· Provide training and support to company employees for Epicor’s Prophet 21 ERP software· Update and maintains company's e-commerce website and make websites for related brands· SQL Server reporting to generate crystal reports and designing portals for the Prophet 21· Providing on-site, remote and phone support for all technical issues to all employees· Update and expand existing… Show more · Builds, installs and manages physical and virtual server environments and do maintenance· Provide training and support to company employees for Epicor’s Prophet 21 ERP software· Update and maintains company's e-commerce website and make websites for related brands· SQL Server reporting to generate crystal reports and designing portals for the Prophet 21· Providing on-site, remote and phone support for all technical issues to all employees· Update and expand existing programs and technologies. Show less

• Receiving inbound calls to assist customers in troubleshooting devices • Identifying, researching, and resolving customer issues • Communicating step by step processes to customers with patience and understanding • Accurately documenting all customer interactions • Work towards performance driven measurements

• Create and maintain business website [www.deltadrivingschool.ca]• Responsibile for maintaining, expanding, and scaling our site• Track, report, and analyze website analytics and PPC initiatives and campaigns• Manage marketing campaign expenses and SEO for the website• Determines proper installation parameters for software and hardware, for smooth integration, transition and efficiency. • Analyzes, detects, identifies and corrects technical problems and deficiencies. •… Show more • Create and maintain business website [www.deltadrivingschool.ca]• Responsibile for maintaining, expanding, and scaling our site• Track, report, and analyze website analytics and PPC initiatives and campaigns• Manage marketing campaign expenses and SEO for the website• Determines proper installation parameters for software and hardware, for smooth integration, transition and efficiency. • Analyzes, detects, identifies and corrects technical problems and deficiencies. • Monitors and collects data on system performance. • Plans, develops and implements backup and recovery procedures. Show less