Parvathi Narayanan Email & Phone Number

Gurugram, Hr, In

Gurgaon, Haryana, India

Mumbai Area, India

Mumbai Area, India

Managing the Recruitment, Staffing and all aspects of HR for the entire lifecycle of Edge Co-ordinators( Co-ordinators are hired to manage the Schools were ClassEdge Product is given)

Mumbai Area, India

Establishing and driving various activities ( Competitions, Tests and Training & Assessment Sessions) of the GenNxt Eduserve Foundation in the West & South India. Enlisting schools to take part in the various competitions conducted by the Foundation like the ISO ( Inter-School Olympics), Vocabthalon and GAAT( General Aptitude Assessment Test). These tests are for students of different age groups and are holistic in their approach to testing and assessing the student's capabilities.

Gurgaon, India

New Delhi Area, India

Responsible for the smooth running of the "School of Communication". Student Services which included Processing of Admission forms, Scheduling Entrance Test and Interview, sending Admission Letters, processing fees, maintaining attendance records and scores. Faculty Services - Scheduling, Rostering, Faculty Payments.Setting up online classrooms for short term online courses and executing the complete program operationally. Administrative responsibility in terms of classroom upkeep, equipment availability for various courses. Operational coordination of marketing activities and data collection. Managing the website content and regularly updating the same.

Gurgaon, India

Heading the Central Reservation of the Rental Division handling the entire back end operations for PAN India. This team was responsible for execution of all car rental transactions, auditing and invoicing of the same to the clients. The team was also the one point contact for all clients for feedback and complaint resolution. Responsible for recording trends and anticipate future demand based on certain movements.Working with a sales attitude & being aware of the sales opportunities with existing customers to maximize the revenue of the company.Providing a courteous and co-operative service to clients and all departments and branches across the country.Specialties: Awarded "The Service Excellence Award 2009-2010". Was chosen as one of the Ambassadors for the LeasePlan Identity Program in 2012

New Delhi Area, India

Designing and implementation of central reservations (National CRS) and handling International Reservations for Avis Car Rentals in India.Independently handled a team of 5 associates and implemented the process of central reservations for Avis Car rentals.Integrated two different processes of International & Domestic Reservation Systems into one under one Toll Free Number. Developing and implement strategies for increasing customer satisfaction. Reviewing monthly reports and analyzing trends & ensuring that all SOPs are set and followed.

New Delhi Area, India

Member of initial team to set up a centralised reservation process for Oberoi Hotels and Trident Hotels at Oberoi Contact Centre. As reservations Associate from May 2003 till Dec 2003Taken up new responsibilities of maintaining quality of all new team members in the ever growing operations of the Contact Centre.

Bachelor Degree, Commerce

High School