As a Business Analyst, focused on reviewing, analyzing, and evaluating business systems and user needs. Document requirements to define scope and objectives and formulate systems to parallel overall business strategies. Played an instrumental role in delivering a critical functionality to market by following a series of short iteration cycles

As an Agile BA, worked as a part of the delivery team to facilitate clear and open communication between business stakeholders, developers, and the product owner.

As a claims Associate, used various electronic resources for handling claims. Researched, resolved and settled claims within approved limits or as directed. Applied knowledge of Insurance contracts and endorsements, state laws and regulations and customer service philosophy. Communicated with team members, business partners and external customers which required contact by telephone, written correspondence, or other electronic media. Set expectations about timing of claim processes. Worked in partnership with Claims Specialist.

As an HR associate effectively sourced, screened, placed and managed highly qualified candidates in a goal driven environment. Identified potential candidates utilizing ATS. Connected and gained the respect/trust of both candidates and clients and handled multiple searches or projects. Partnered with hiring managers to effectively identify recruiting needs.