Working for Client -Walmart where I am working on decommissioning, 911 critical tickets, Major incidents, Taking pre and post logs for Lumen and doing the implementation to DIA circuit, working on Cradle point tickets and doing the troubleshooting and supporting NOC and working in routing protocols like bgp, ISIS.Tools used- Service Now, Grafana, Jira, Putty, Nucleus, Net cloud, Neutron, Xmatters.

Allocating tickets to the team using excel.• Successful at removing IP and Transport circuit, cleaning network, accessing various equipment and reclaiming IP addresses. • Develop SOPs and guide to assist team and new hires in the disconnect process work. • Handle and resolve escalations to expedite disconnects that meets customer request and timeline. • Network Alarm monitoring, timely notification and cordinating with the concerned team for raising Trouble Tickets