Mohammed Parveez Email & Phone Number

London, GB

Greater London, England, United Kingdom

• To manage the effective delivery of customer service, encouraging all employees and volunteers to consistently deliver a positive experience to all customers.
• Delivering high standards of customer service at all times providing a positive customer experience
• Supporting the managers to continually improve ways of working and actively contribute own ideas to overall improvements within the hostel
• Being positive and informative to all customers, to assist with the effective delivery of the reception, bookings and accommodation function.
• Complying with Health & Safety regulations to ensure safety of colleagues and customers
• Complying with Food Hygiene standards and regulations.

London Area, United Kingdom

Mangaluru, Karnataka, India

• Provided exceptional customer service and resolved inquiries under pressure, meeting tight deadlines
• Demonstrated excellent communication skills to convey information effectively via phone and email
• Proactively identified and implemented solutions to customer issues, ensuring timely resolution
• Managed workload efficiently, meeting process SLAs/metrics while remaining flexible
• Collaborated effectively within teams, supporting colleagues and contributing to team success
• Handled multiple tasks simultaneously, including data processing and customer support

Mangaluru, Karnataka, India

• Handled and resolved customer inquiries via email, phone, and chat in a timely and professionalmanner
• Answered questions and resolved issues related to products and services
• Escalated complex issues to higher-level support teams
• Collaborated with other departments to provide comprehensive customer support
• Met or exceeded performance targets for customer satisfaction and issue resolution
• Collaborated with cross-functional teams to improve customer satisfaction and process efficiency.

Mangalore

Worked as a Graphic Designer. My Job was to create Social Media Posts and Ad Designs for the clients.

Master Of Science - Ms, Msc. International Business Management

Core Modules: • Finance for decision making • Contempary issues in International Management • International marketing and Brand management.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Activities and Societies: • Creative Head for the National Level Fest "ACME - 2019" • Creative Head for the National Level Fest "SPINOUT.

Diploma In Indian & Foreign Accounting, Accounting And Finance

Excelled in following areas • Tally ERP with GST • DacEasy • Peachtree

Hsc, Business/Commerce, General, 80

Subjects: • Basic Maths • Statistics • Business Studies • Accountancy

Sslc, 85.6