Parveen Mactoom Email and Phone Number
ProfileHighly skilled professional with 35 years of proven track record, in-depth knowledge and experience in the Aviation and Tourism Industry with a purpose to serve humanity with humility and make a difference in people’s life. Respected for integrity, strong decision-making, leadership, management, public relations and communication skills. Passionate in building bonded long-term relationship with management, peers, staff and diverse clientele. Customer service oriented with ability to provide team-spirit leadership. Independent decision maker, yet inspiring and developing high performing teams. Skilled in communicating and motivating employees to embrace company culture. Represents the company with integrity, loyalty and intelligence. Focused and profit driven. Extremely focused on identifying potential problem areas and formulating and executing competent solutions. Dedicated to maintaining high-quality standards. Recognized as an inspirational achiever. Willing to relocate for the right opportunity. Holder of Dual Nationality- French and Mauritian.Elected as "Conseillère des Français de L'Étranger Maurice -Seychelles " Board Member at the South African Chamber of Commerce in MauritiusCore Competencies*Culturally sensitive and internationally traveled *Respected for integrity*Strong Business Acumen *Organization Capability Building*Efficient problem solving *Strong service orientation *Successful partnership management *Great team player*High level of Operational excellence *Entrepreneurial ability*Sound knowledge of airline products and services *Speaks and writes fluently English and French*Involved in decision making at Management level *Resourceful and knowledgeable about business relationships
Rogers Aviation
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Gsa Manager Air India LimitedRogers Aviation Dec 2024 - PresentMoka, Mu -
Manager Sabre Travel Network Indian Ocean Islands & MozambiqueRogers Aviation Mar 2016 - PresentMoka, Mu -
Gsa Manager - Tata Sia Airlines Ltd - VistaraRogers Aviation Aug 2022 - Dec 2024Moka, Mu -
Gsa Manager - Etihad Airways , Air Seychelles , China Southern Airlines, Sabre Travel NetworkRogers Aviation Aug 2015 - Feb 2016Moka, Mu -
Gsa Manager South African AirwaysRogers Aviation Nov 2012 - Nov 2015Moka, Mu -
Team Leader Operations -South African AirwaysRogers Aviation Jan 2007 - Jan 2012Moka, Mu*Manage the operational and financial activities to include staffing levels, budgets and financial goals.*Plan and develop systems and procedures to improve the operating quality and efficiency of the department.*Analyse and document business processes and problems. Develop solutions to enhance efficiencies.*Coordinate and implement solutions from process analysis.*Coordinate between principle and senior management and ensure requirements of principle are met.*Responsible to meet department productivity and quality goals.*Schedule and conduct department meetings.*Supervise staff in accordance with company policies and procedures.*Participate in interviews, hire new staff and provide employee orientation, coach and provide career development advice to staff.*Establish employee goals and conduct employee performance reviews.*Responsible for staff scheduling to include work assignements, rotations, training, vacations, overtime assignement, back up and shift rotations.*Develop travel consultancy skills and provide ongoing coaching to subordinates and peers. -
Supervisor -South African AirwaysRogers Aviation Jan 1999 - Jan 2007Moka, Mu*Responsible for the sales and ticketing team as well as the reservations and trade support.*Ensure adherence to company policies and procedures.*Enhance cross-selling opportunities.*Assist staff to resolve complex or out of policy operations problems.*Ongoing training and coaching of new recruits. -
Senior Sales And Reservations Officer -South African AirwaysRogers Aviation Jan 1997 - Jan 1999Moka, Mu*Provide high quality service to customer.*Assist the Supervisor in adherence to processes.*Improve service delivery.*Engaged in trusted relationship with clients hence focusing in increase of sales, retention of key account customers and achieving sales target.*Assist Supervisor in training and coaching of new recruits. -
Sales Officer -South African AirwaysRogers Aviation Jan 1994 - Jan 1997Moka, Mu*Attend to clients calling and walking in agency.*Reply to telephone queries and attend visiting clients in a positive manner so as to satisfy client's requirements.*Use appropriate tools and apply tariff principles to quote air fares.*Issue air tickets and other documents such as Miscellaneous Charge Order.*Make every effort to convert encounters with client into reservations and sales.*Promote sales of packages. Advise Customers of visas, insurance and health requirements.*Invoicing and cashing in. -
Sales And Reservations Clerk -South African Airways ,Air France ,Air MauritiusRogers Aviation Apr 1989 - Jan 1994Moka, Mu*Reply to telephone queries.*Use appropriate tools to obtain information and details of airlines.*Book flights, hotels and other services.*Reconfirmation of seats. Proper filing of documents
Parveen Mactoom Education Details
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University Of Paris I: Panthéon-SorbonneGeneral -
Mind TransformationsNeuro Linguistic Programming -
Mind TransformationsNeuro-Linguistic Programming -
Harvard Business SchoolHarvard Management Mentor -
University Of Paris I: Panthéon-SorbonneGeneral -
Iata/UftaaGeneral -
Loreto Convent Port-LouisMathematics
Frequently Asked Questions about Parveen Mactoom
What company does Parveen Mactoom work for?
Parveen Mactoom works for Rogers Aviation
What is Parveen Mactoom's role at the current company?
Parveen Mactoom's current role is GSA Manager Air India Limited /GSA Manager Sabre IndianOcean Islands & Mozambique/Conseillère des Français de l’Étranger Maurice & Seychelles/Board Member South African Chamber of Commerce Mauritius.
What schools did Parveen Mactoom attend?
Parveen Mactoom attended University Of Paris I: Panthéon-Sorbonne, Mind Transformations, Mind Transformations, Harvard Business School, University Of Paris I: Panthéon-Sorbonne, Iata/uftaa, Loreto Convent Port-Louis.
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