Parveen Ali Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Design, development, maintenance, review and evaluation of RSPH qualifications;• Development of question banks, examination papers and other assessment materials for new qualifications;• Ensure the availability of examiners/verifiers for day to day operations;• Maintain awareness of relevant issues in education, training and assessment;• Skills gained: Time and documents management, communication, customer relations.

London, United Kingdom

• Document verification, scanning, processing applications and data entry;• Collection and scrutiny of passports from the Application Centre;• Handover of passports to the High Commission or its Consulates and applicants; • Handling customer queries in person, by email, and on the telephone• Fee collection, cash handling, and document tracking;• Advising applicants on all immigration queries, policy, and procedures;• Skills gained: Time and documents management, communication, customer relations, Spot on award and Champion of the month.

London, United Kingdom

I was responsible for:• managing team/shift of 10-12 people;• running shift and looking after administrative task;• delivering a ‘Customer Mania’ service level;• delivering fantastic products and outstanding restaurant cleanliness;• maintaining safe and secure working environment;• Skills gained: self-confidence, process, documentation and team management, communication and customer service.

India

• Managing simultaneous projects and maintain calendars to ensure deadlines are met;• Schedule executive meeting, make complex office and travel arrangement;• Oversee human resource functions, including payroll, requests for time off, and hiring temporary employees;• Maintaining strict confidentiality of all documents;• Skills gained: self-confidence, time and documents management, communication and customer relations;

Mumbai, Maharashtra, India

I was responsible for:• improving the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.• managing and increasing the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions.

Mumbai, Maharashtra, India

I was responsible for:• hiring staff, producing job descriptions, placing adverts, working with recruitment consultancies, organising interviews and running assessment centres.• putting together a staff training programme and identifying suitable courses for staff.• researching salaries and ensuring they are in line with legal requirements and industry standards• writing staff handbooks, contracts, staff memos, and issuing written offers of employment, promotion etc.