A performance-driven & result-oriented - M.Tech (ECE) professional offering almost 5 years of rich experience in delivering maximum education value through effective Service Management & Client Operations.Works in association with Management persons, Technical & Business Directors, Vice Presidents & Sr. Vice Presidents to manage & control a cadence of incident lines in accordance with Major Incident Management and Major Change Management guidelines.Always a key Individual Contributor in achieving & driving the organizational values & goals. An enthusiastic team player in driving various institutional initiatives & social responsibility programmesSpecialized in leading & managing Service Delivery & Management teams. Has been instrumental in setting up Service Desk, Deskside Services. I possess good leadership, motivational, communication, negotiation & organizational skills with proven abilities to deliver critical educational programmes