# Client Management #--> Translate and integrate customer needs and requirements by capturing the voice of the customer to bring about measurable improvements by designing solutions and helping them deploy them. -->Maintained the interaction with the Customers, Stake holders and Decision Makers while being responsible for aligning process deliverable's in accordance with SLA’s, SOW (statement of work) and quality.-->Responsible for Gap analysis and collection of valuable information for given projects to analyze the current health of the process. # Business Process Management/Re-engineering #--> Responsible for developing Process maps to improve the quality procedures and Training content for individuals and organizations after analyzing the current system while developing solutions and help in deployment process. -->Develop, Implement, Communicate and Maintain an Improvement plan for Process excellence and to bring Process quality System and policies into compliance with quality system requirements.-->BPR: Designing and developing Transactional monitoring structure, Operations flow, Process maps and Training Development programs based on needs of the organization and processes.# Quality & Process Excellence #-->Responsible for working with delivery teams to ensure high quality of deliverables, adherence to process, high client satisfaction and continuous improvement in productivity.-->Setting Quality assurance Compliance objectives and ensuring targets are achieved. -->Conducting calibration with internal staff and Stake holders to make sure the efficiency and effectiveness of the process. A Few other skills include: Business Planning and Strategy Creation, Knowledge Management, Learning & Development Digital Marketing Consulting

Responsible for starting India sales function and associated Services for Smart city mission customizing existing & creating new Transport technology solutions ( ITS)

Managing Overall Operations ensuring Timely Deleiveries & BPM Initiatives to Increase Efficiency & Productivity for Different Departments Including Operations, Finance, HR, BD & Client Management

Managing Different Project Related to BPR, Training, Corporate Quality Structuring, Operations & Business Excellence Initiatives. Overall Managment of Affairs including Laisoning with Subject Matter Experts, Consultants, Authors & Bloggers.

As part of Quality team helped smooth tranisition of the Project as part of Quality Team, Developing & Managing Initial Quality Reporting Strucutre.Managing a Team of Resources to Monitor & Report for the Pilot Project.