• Liaise with other departments such as Business Teams, CPM, CIM, ESPR, Merchant Investigations, Payments team or Customer Service as required to resolve Selling/Vendor Partner’s issues and questions. • Identify Large-Scale Events (LSE) impacting team or Seller/Vendor Partner and propose solutions to remove barriers and enable resolutions for Selling partners.• Provide real time coaching and corrective guidance, conduct training sessions as required.• Handle Leadership Escalations… Show more • Liaise with other departments such as Business Teams, CPM, CIM, ESPR, Merchant Investigations, Payments team or Customer Service as required to resolve Selling/Vendor Partner’s issues and questions. • Identify Large-Scale Events (LSE) impacting team or Seller/Vendor Partner and propose solutions to remove barriers and enable resolutions for Selling partners.• Provide real time coaching and corrective guidance, conduct training sessions as required.• Handle Leadership Escalations and interact with Selling/Vendor Partners on all media channels.• Have a deep knowledge base in several platforms and specialties with the ability to share that knowledge with others. Ensure processes are followed and take ownership to offer solutions and ensure a perfect interaction for Selling/Vendor Partners. Show less

Responsible to coach and guide a team of new hires on developing high Customer Obsession and Ownership skills.People management and performance management to further organizational objectives and create successful members for the SPS process.Assist in meeting the Quality (Adherence), ARR and Productivity (AHT) goals by providing on the floor support and conducting sessions based on case reviews and analysis of performance.

Demonstrate effective, clear and professional written and oral communication.Provide prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and… Show more Demonstrate effective, clear and professional written and oral communication.Provide prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. Show less