Parvez Mohammad Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

* Analyze technical issues based on defined support processes and procedures, report actions accordingly.* Attend to technical issues raised by the partners and end users in a timely and efficient manner.* Maintain strong relationship with partners and customers.* Ensure constant and effective communication with assigned vendors securing full support on technical issues .* Respond to after hours support queries during assigned rotations and escalate issues if required.* Maintain service level agreement (SLA) and monitor the SLA workflow .* Monitoring the servers on prtg and escalating the issue to the customers if required.* Knowledge of center and Microsoft azure* Knowledge on Linux and windows servers* Monitoring central bank on UAE with the lost of network and escalating to the particular bank. Creating a transactional report for the loss of transactions.* Managing central bank of UAE database by coordinating with the central bank team.* Monitoring servers, websites, VM's, network connection, network speed.* Patching the servers on with the appointed schedules.* Escalating the failed backups to the team and take the necessary steps to create a backup with the retention policy as per the customer.* Experience in Jira & Ivanti

Dubai, United Arab Emirates

short term contract

Hyderabad, Telangana, India

Warsaw, Mazowieckie, Poland

Warsaw, Mazowieckie, Poland

Armenia

-Responsible for smooth operation of the floor assigned.-Ensures that the entire operation is performed as per the laid down standards.-Report maintenance issues to Maintenance/Engineering Department.-Assist other departments wherever necessary and maintain good working relationships.-Ensure that well site support requirements are planned and executed as required to facilitate continuous operations.-Follow all safety standards as outlined in the company policy.-Monitor preventive maintenance procedures for assigned facility.- Identify staff development a ell a training needs ensures that training is obtained.-Maintain records reports.Ensure checks are carried out on all equipment for their compliance and are technically correct for the operation being carried out.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Microsoft Certified System Engineer, System, Networking, And Lan/Wan Management/Manager, A

Cisco Certified Network Associate, Computer Systems Networking And Telecommunications, A

B.Com Computer Applications, Business/Commerce, General, B

Activities and Societies: Sports team