Act as a trusted advisor to key customer stakeholders and executive sponsors to drive product adoption and ensure they leverage Talent Solutions to achieve full business value.Serve as the primary post-sales point of contact. Assume overall customer adoption and escalation management.Partner alongside the LinkedIn Sales organization as well as other key cross-functional teams ( Technical Escalations, Product Escalations, Media Solutions) to guide post-sales implementation and project management activity.Utilize LinkedIn, client and other data to derive insights and use these to drive greater customer success with LinkedIn products.Maintain a deep understanding of LinkedIn products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needsDocument all communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management.Additional Responsibilities:Send a Weekly report to key stake holders from APAC, EMEA and NAMER for current bugs and measuring their impact on Clients.Review, monitor and Administer all LinkedIn Pages, liaise with Sales, Legal and the product team to provide insights on Company Page Mergers, acquisitions and affiliations and hostile takeovers.Provisioning User access, creating dashboards and maintain a deep learning of all Talent Solutions products, online and offline.

• Approve or Reject Ads based on investigations and company policy. Maintain SLA and coordinate with the legal department on time-sensitive investigations. • Communicate effectively and concisely with customers and internal partners to resolve cases in written form.• Analyze fraud reports, identify trends that need to be addressed and communicate findings to the appropriate stakeholders. • Maintain and promote a positive attitude while meeting productivity goals.• Assist in day-to-day risk-related job functions including product payment delinquencies, risk reporting and other duties.

• Primary responsibility for research and resolution of internal and external customer queries that support LinkedIn’s Privacy Policy and User Agreement.• Work within a queue support model with specific daily targets on the number of customer contacts completed and quality of resolution.• Effectively recognize problems by performing relevant research and data analysis using appropriate tools, resources and internal and external subject matter experts.• Document all communication with users and accounts accurately and in a timely manner via system tools. Ensure that issues are escalated appropriately to appropriate internal departments and management.• Consistent and appropriate sense of urgency combined with proper discretion in resolving issues.• Attend ongoing industry and/or professional development training.• Offer feedback to management regarding necessary changes and updates; including upgrades and tool functionality.