Parvez Khan Email & Phone Number

• Leading and managing the IT infrastructure Operation and System Integration in Saudi Arabia from past 9+ years with overall 22+ years of experience. • A consummate and highly competitive professional, I am self-driven and goal-oriented with a track record of establishing, leading and managing Account/Program & Delivery Management operations in Saudi Arabia for the past 9+ years and possess a cumulative 22 years of industry experience. Renowned for my effective communication skills and strong interpersonal acumen, I have consistently demonstrated proficiency in cultivating robust relationships with stakeholders, clients and vendors, thereby ensuring seamless and efficient program delivery.• Possessing deep-rooted professional expertise in Service Delivery Management, Program Management and System Integration, complemented by extensive experience in ERP consulting. Proficient in a comprehensive array of management disciplines, including Strategy & Governance, Budgeting & Cost Control, ITIL Process Management, Continuous Performance Improvement, Risk Management, Vendor Management and Business Continuity Management.• Diligently upholding superior service quality standards, encompassing critical performance indicators and a robust Continuous Service Improvement methodology. Consistently surpassing established SLAs with clients, reflecting a commitment to excellence and client satisfaction.• Exemplifying exceptional Client Satisfaction through meticulous attention to client needs, delivering comprehensive updates to senior management, and nurturing constructive client relationships. Ensures a dedication to delivering tailored solutions and maintaining enduring, positive engagements with all stakeholders.• Proactively identifying and strategizing opportunities for Process Improvement, Automation, and Efficiency gains, thereby significantly enhancing Service Delivery. Adapting approach with keen focus on continual advancement and operational optimization.• Meticulously assessing and mitigating risks in Program Delivery, particularly in Application Infrastructure, Data Security, and Compliance, ensuring robust and secure operations.• Skilled in Budget Management, optimizing the utilization of allocated resources to meet and exceed financial objectives.• Proficient in collaborating with OEMs, vendors, and 3rd party service providers, guaranteeing comprehensive and uninterrupted service delivery.Implementing effective Governance of portfolios and programs, aligning with best practices in Project Management, to ensure strategic and operational excellence.

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  Devi Ahilya Vishwavidyalaya

  Computer Maintenance