1 Solution Design and Development:• Design and develop omnichannel Architect flow for Call, Chat, Messages, Email and Bots• Design and develop utterances, Intents and Slots for Genesys Digital Bot NLU capabilities• Design Agents, Flows, Pages and Parameter Forms for Google Dialogflow CX Bot• Develop dialog engine bots using Google Dialogflow CX and Amazon Lex• Design and develop inbound call detail pop-up using agent scripting.2. Integration & Customization:• 3rd party integration using Genesys Data Action and API Integration• Customize REST API composition using POSTMAN tool for various 3rd party integration• Salesforce Data Action using SOSL and SOQL REST API• Twilio MFA Integration using Genesys Data Action API• Middleware Database Integration using Genesys Web API3. Technical Support & Troubleshooting:• Troubleshooting flows with Execution History and Participant data logs • Analytics workspace to troubleshoot interaction issues and journey reports• Troubleshooting agent and customer day to day issues using supervisor tools.4. Collaboration & Communication:• Work closely with cross-functional teams such as IT, business development, and customer service to ensure seamless communication and understanding of CX goals.• Deliver presentations, technical documentation, and training to ensure stakeholders understand the system architecture and capabilities.5. Security & Compliance:• Ensure that all CX solutions comply with relevant industry standards and security regulations, including GDPR, and HIPAA.• Implement security protocols and data privacy measures within the Genesys Cloud platform.

This project deals about software development of mobile internet gateway. This product is based on multi-service platform that enables operators to optimise network resource utilisation, monetise their assets, and enhance the overall mobile Internet experience.

This project (Lexware German Client) deals about whole software development of finance management software named Quicken and QuickBasic.

This project (Airbus German Client) deals about whole software development cycle for A340, A380F (Freighter) and A380 PAX (Passenger) aircrafts that includes requirement analysis, high and low level design, Coding, testing and verification phases.