• Analyzing department needs, identifying vulnerabilities, and boosting productivity, efficiency and accuracy to inform business decisions.• Ensuring network components meet needs and work together seamlessly, using the full range of capabilities, and staying informed about new features and competitive solutions.• Continuously analyzing the current processes, technologies, and vendors to identify areas of improvement.• Liaising with stakeholders such as project personnel, vendors, and end-users regarding project requirements.• Managing assigned IT projects to ensure adherence to the budget, schedule, and scope of the project. • Identifying and acting on opportunities to improve and update software and systems. Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.• Supervised the installation, implementation, maintenance, and troubleshooting of computer automation systems.• Preparing cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs.• Train employees on both software and hardware, troubleshoot, and provide technical support when needed.• Track and maintain hardware and software inventory.

• Provide IT support to all levels especially to the top management & troubleshooting of problems. • Provide immediate response to emergencies and issues that arise. • Recommends IT strategies, policies & procedures by evaluating organization outcomes.• Maintain inventory of all equipment, software & software licenses.• Project planning, budgeting, implementation & supervision of the ongoing project. • Establishing strong working relationship with vendors and suppliers

• Supervised, monitored, and collaborated with resort staff and the management team on all systems-related issues pertaining to the operation of the PMS and POS.• Managed the network, workstation operating systems, security systems, safety backups, and servers. • Assembled, repaired, maintained, and disassembled computers and related equipment. • Led smooth transition of IT Department. Team management & ensuring a smooth IT network. • Deal with vendors and suppliers for IT infrastructure design & development, manage & monitor all IT equipment's & manage financial aspects of the IT department, including purchasing & budget review.• Establish and maintain relationships with third parties/vendors to ensure on-time project completion.

• Strategic planning-related activities during the pre-opening period, including fostering innovation, planning projects & organizing & negotiating the allocation of resources. • Analyze, make reports, and recommendations for the improvement & growth of this hotel’s IT infrastructure.• Deal with vendors and suppliers for IT infrastructure design & development, manage & monitor all IT equipment's and manage financial aspects of the IT department, including purchasing, budgeting & budget review.• Establish and maintain relationships with third parties/vendors. Ensure that all projects are delivered on time, within the scope, and within budget.