Technically savvy astute IT Production Support Manager with 20+ years of experience with a track record of building & managing high-performing teams, deploying & governing IT processes based on the ITIL Framework Confident leading, supporting and maintaining standards for complex, multi-disciplinary RTB projects end-to-end with strong planning skills to manage SLAs and risks, control budgets, and clearly communicate goals to project stakeholders Combines sound knowledge of IT operations and system architecture with an understanding of workflow, tools and techniques to improve support standards, monitoring strategies and business processes Analytical in evaluating incidents, problem and able to comprehend complex technical topics to relay information to both technical and non-technical audiences Strong experience of manging outsourcing as well as insourcing of RTB supports operations across vendors and across global locations. A high performer having excellent interpersonal & problem solving skills with the ability to manage cross-functional teams Possess knowledge in managing RTB operations for Reconciliations, PnL, Market and Credit Risk, Finance, Treasury, Risk and Analytics…supporting multiple asset classes including EQ, FI, FX, Credit, Commodities, Rates, etc., Strong believer on developing relationships to identify talents to ensure continuity, knowledge retentions and improvement on employee’s satisfaction at all levels. Stakeholder ship on IT (RTB, BTB) as well as business teams’ career developments goals, Promotions, 360 feedback, Rewards, Bonus as well as redundancies decisions and communications