Parv Kaur Email & Phone Number

Toronto, Canada Area

Focused on assessing information risk and facilitate redemption of vulnerabilities with the financial network, system, and applications. Reporting and recommending corrective action of the system performance. • Maximize company performance by providing IT services to the financial applications' users and anticipating their IT requests and needs.• Handling most critical IT issues by executing multiple IT system services involving several IT professionals' teams.• Organize software platform customed to the customer's needs by working together with the project management, engineering, and development team.• Stimulate NexJ's product strategy plan by evaluating product issues with a team of IT experts from the product and development team.• Inform senior management of the most important system processes and reports by managing service level agreements and service priorities with the clients.• Maximized technology performance and business objectives goals completions by identifying and evaluating technology solutions and working with the solution architect team.• Recommend technology to improve application performance and stability by setting up application tools, identifying alarms, monitoring database, and customer logs.• Proactively recognize system alarms and issues before developing complex problems by utilizing Dynatrac, Splunk, and SQL DMV enterprise monitor solutions.• Stimulate changes and development of system process and customer services by supporting the senior assistant director in customer success weekly reports, setting up support portal, and finalizing a special project related to technology.

Toronto, Canada Area

Oriented towards providing technical support to internal and external customers and delivering high customer services. Acted as a technological expert in selecting technological areas to support team members in critical tasks.• Managed IT team and assigned tasks to IT specialists by delegating tasks and encouraging the team to take new challenges and focus on growth and professional development.• Managed complex technical problems per week by being a lead point for troubleshooting, backup, restore, and recovery of the advanced system problems.• Earned 100% issue-resolution score by consistently providing excellent service to internal and external customers.• Helped clients to enabled accurate backup monitoring and reporting by developing, testing, and applying recovery plans.• Maintained efficient application performance by proactively recognizing the root of the problem and executing adequate tuning.• Ensured a high-quality service with SLA's and budget by completing project within requests reaction time and resolution time deadline.• Advanced job procedure for the technical support team by communicating with departments and program managers, providing information around scheduling, issues, and changes.• Improved method for recognizing customer issues by building system to recognize problem causes and centralize it to the list with most common problems so any IT specialist can see it.

Toronto, Canada Area

Concentrated on delivering an extraordinary level of customer services and provide creative solutions for system opportunities. Monitored operation and security of all computer hardware and software.• Completed special assignment for GRM technology needs by assisting managers and assistant managers with video tutorials for MS Office applications, upgrades to web interfaces and standalone programs, implementing best practice forum for GRM users, and online tools for floor planning.• Assist managers with technical services by providing technical assurances and governance, direction and assignment of the projects, and recycling technical resources.• Managed help desk support functions by organizing help desk and desktop procedures and providing reports on problem resolution.• Maintained technical support and user satisfaction by performing technical duties such as level ll+ support for servers, networks, PCs, and application issues to GRM users.• Delivered high GRM performance by being awarded as "Stare Employee" three times for providing outstanding desktop support and customer satisfaction.• Welcomed and qualified new employees to the GRM team by forming orientation, clarified procedures, educated them about bank standards and security policies.

Toronto, Canada Area

Concentrated on helping students with technical IT problems they cannot resolve independently. Provided support for software and hardware issues and maintained high client satisfaction.• Maximized student IT service satisfaction by resolving network, hardware, and software problems, setting up new PCs, maintaining tablets, iPods, PCs, laptops, and setting up new students' online identification.• Provided IT information and services by helping students with scanning, photocopy, printing, and wireless connecting problems from their devices.• Worked together with IT team on system upkeep and service for all school devices by troubleshooting, new and re-installation tasks, upgrades and maintenance of hardware and software, LAN/WAN, TCP/IP configuration, and wireless connection disputes.• Minimized IT requests quantity by adding autoreply email with explanation step by step how to resolve the most common IT issues.