Senior Project Manager - Program "Operational Excellence"
CurrentLufthansa Cargo's executive board has launched an "Operational Excellence" program to enhance the quality of our services. This initiative aims to structurally refine processes and significantly elevate service quality, ultimately amplifying customer satisfaction. Through a dedicated focus on continuous improvement and mitigating operational instability, we strive to guarantee that our customers consistently receive the highest level of service. This program underscores our commitment to maintaining performance consistency and fulfilling our customer promises.