Sparfacts is the Australian joint venture with Spar Group (USA listed company with operations in nine countries). Field marketing services are delivered nationally to global and national brands across a diverse range or retailers.Key Accountabilities :- Revenue, expense and profit targets in line with budget and forecast projections.- Leading and developing functional managers to operate autonomously and deliver expected KPI results.- Ensuring capacity and capability are adequately planned, trained and implemented.- Development and presentation of client solutions including formal RFP and procurement dept. responses.- Ensuring client deliverables including real time data and audit results are met accurately and on time.- Monthly board and management reporting providing context to results and updates on broader business activity.- Lead major change management activities and continuous improvement programs. Oversee major client program deployments.- Develop and present field marketing solutions to existing and new clients and developing strong partnerships at all levels, including ‘C-Level’,- Structure business capability to effectively leverage global & local IT infrastructure.

Softcentre provided Estimating and ERP systems to the print and fashion manufacturing industries.• Worked with various businesses establish systems needs analysis and implementation programs.• Translated client requirements and change requests to programming dept

Fildes manufacture and supply custom printed labels and bags primarily to the pharmacy industry.• Designed and implemented personalised label supply sold via Officeworks stores.• Appointed as Project Manager to implement Softcentre ERP / estimating system delivering program within agreed timeframes.

Key Achievements• Implemented cultural change program aligning call centre environment to wider Officeworks culture and service standards. • Managed rapid revenue and contact volume growth with sales reaching $50M and call volumes of 22,000 calls per week• Implemented call routing and workforce planning technology improving service and call handling times.• Project managed relocation to greenfield site delivering 220 seat capacity. Delivered on time and $240k under budget.• Developed and implemented product knowledge program delivering sales growth in business machines and furniture categories and lowering call handle time.Accountabilities & Deliverables:•Accountable for Call Centre Operations including customer service and product knowledge levels, electronic and online sales and order processing, leadership and development of teams in line with required growth and capacity plans.

Key Achievements• Opened first stores on greenfield sites in NSW and SA, including sites for furniture delivery and pick & pack logistics operations. Successfully recruited store and management teams for future stores in both states.• Delivered record opening day and first week sales for any store • Developed store and management team resources for 2nd and 3rd stores in each state. Accountabilities & Deliverables:• Accountable for all store operations including customer service, presentation standards, recruitment and induction, resource planning, training and development and all store financial measures.