Anna Paś Email & Phone Number

Balearic Islands, Spain

Palma, Balearic Islands, Spain

 A professional and an excellent cooperation with a Musement teams, managements cross source markets, suppliers due to an operational cases. Preparing a new to role agents to work on a daily basis, advising them how to handle the cases, how to solve a technical issues, paying attention to the quality. Sharing knowledge, skills, guidances with the Team. Managing and acting due to the escalated, high profile and sensitive cases as well as in crisis. Calculate a compensation solutions. Taking the actions to avoid an unnecessarily costs for the company, a future claims or a legal actions. Managing the team on the shift during absences of a leadership. Identified issues, analyzed information and provided solutions to problems.

Palma, Balearic Islands, Spain

 Working in a customer care service by phone, chat, email, SMS. Solving the complaints on the spot and also managing a requests of Guests due to the procedures and legal requirements. Keeping the excellent cooperation with TXC Teams, the suppliers. Selling the excursions and the private transfers. Provided after-sales support and follow up on issues and queries. Providing a daily support to the team on high profile cases.

Greece, Spain - Mainland And Canary Islands

 Professional customer service at the airports, in transfers and multiple hotels' networks. Demonstrating negotiation, persuasion, and relationship management skills to meet and exceeded sales targets. I have received the awards for the best individual and the team sales results. Solving the complaints due to the procedures. Keeping close and excellent cooperation with the suppliers. Co-creation and providing of FAM TRIP projects. Managing the team and teaching a new to role colleagues.

Poland

 Creating a content, administrating a new website. Preparing the company's advertisements on the radio, on educational websites, for social media. Cooperating with an universities and a schools , conducting current classes and courses for students. Preparing a special offers and discounts. Acquiring a new clients and maintaining an excellent relations with existing ones.