Pascal Allaire Email & Phone Number

An experienced leader in sales, data and telecom products, I have supported both internal and external teams for a decade ranging from analytics, sales support, logistics and loyalty/retention strategy and people management. Managing executive expectations and providing analytics to guide in decision making as well as supporting sales to meet targets has been my primary tasks. Through this, I prime project management by providing data, building a plan and operationalizing it allowing me to build bridges with multiple teams. Expanding on my knowledge, I have been focused on improving customer experience and loyalty resulting in saves and sale increases. I am looking to expand my knowledge and focus my expertise in looking into future opportunities.• Direct work experience with Vendor management sites both onshore & offshore• Experienced leader with profound knowledge on loyalty and retention tools and techniques• Direct work experience in all aspects of contact centers including voice & online customer support, operations, training, quality, recruitment and back office support • Experienced call center leader with diverse experience in fast faced, rapidly changing organizations focused on creating high customer engagement and continuous improvements to profitability• Strong analytical skills, ability to learn quickly and accomplish challenging tasks with tight deadlines• Transformational leader who is able to lead through change and inspire great results• Strong track record of enhancing business practices, generating additional revenue on lean budgets & resources, increasing productivity while maintaining high employee satisfaction and low attrition• Excellent written and spoken communication skills in French and English as well as thorough knowledge of Microsoft Office Suite• Experience working with a wide variety of programs including: IEX, Verint, Amdocs suites, Symposium (Nortel), Infonet (FastAct, Iris), Product Zone, as well as OrderMax

Listed skills include Telecommunications, Call Centers, Wireless, Customer Experience, and 19 others.