Pascal Cham Email & Phone Number

New York, Ny, Us

New York, Ny, Us

• Manage and retain a portfolio of High Value Players• Provide an enhanced proactive one stop service to encourage loyalty• Collect and document customer profiles• Develop relationships and offer tailored rewards through regular correspondence• Work alongside other FanDuel departments to increase player activity and drive revenue• Meet pre-determined productivity, quality, and Service Level Agreement targets• Provide detailed reports on your Customer Portfolio• Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements• Meet and host VIPs at Hospitality events• Deliver against company responsible gaming protocols• Opportunity to mentor and develop VIP Hosts within the team

New York, Ny, Us

-Use email, chat, and phone support to resolve issues and inquiries, exceed expectations, and deliver outstanding support to our growing community of avid sports fans.-Think creatively and passionately about ways in which we can make every user interaction meaningful and provide the best gaming experience possible.-Ability to use and understand our internal admin systems, review accounts, troubleshoot bugs, and resolve issues.-Help capture user insights and trends to inform all areas of the business, including product, marketing, and operations.-Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.-Get a chance to make sports more exciting for fellow sports fans across the US and Canada.-Resolves bet and contest inquiries regarding sporting rules, account and billing inquiries from subscribers.-Provides technical assistance to fans regarding desktop and mobile applications.-Responsible for continuous and collaborative communication with team

New York, New York, Us

-Acts as Help Desk during non-business hours (phone + email support)-Monitoring and taking action to virtual and physical servers in production and test environments- Troubleshooting different jobs within a specific environment - Build schedules for all of the environments -Perform media backups, restores, server reboots, and health check-Generate metric report for data purposes-Some hands-on cabling and rack & stack-Setup and manage smartphones via MobileIron-Working with Active Directory and MS office Suites-SCOM, SolarWinds, ServiceNow, Solimar, Environet, ServiceNow

Boca Raton, Fl, Us

Here, I created a welcoming environment for leads that were interested in training at Orangetheory Fitness Millburn. - I signed up over 200 members increasing the member count at my locations by making daily phone calls and attending to leads that would walk into our studio. -Followed up with new members that I signed up frequently to ensure their transition to our studio was going smoothly. -Provided excellent service to members and attended to their every need. -Trained new hires on how to perform the job correctly and diligently. I was later offered an assistant management position but due to the start of COVID-19 and gym closures, the position was later reclaimed.

Created my own fitness brand which is called Pacman Fitness. I work hands-on with clients working diligently to help them reach their fitness goals. As a certified personal trainer, I am passionate about others becoming the best versions of themselves. With the right mindset and appropriate guidance that I provide, I help to dominate my clients' fitness goals and inspire many around me.

West Orange, Us

Worked closely with Physical and Occupational Therapists to provide proper rehabilitation to patients with spinal cord injuries. -Trained by management to perform locomotive treadmill training-Focused specifically on treadmill training to help retrain walking kinematics within the patients-Assisted patients in accomplishing their exercise routine as prescribed by their therapists. -Was trained and assisted therapists with exoskeleton training for our patients. Exoskeletons are placed on the user's body and act as amplifiers that augment, reinforce or restore human performance.

Calabasas Hills, Ca, Us

Provided proper hospitality for our guests to ensure we created memorable experiences. Worked in a variety of positions at the Cheesecake Factory. - Bakery: I would construct delicious desserts for our guests.- Busser: Cleaned up after guests and made sure the dining area was spotless - Cashier: Took orders over the phone and in-person while packing orders, and handling money- Server: Took orders from guests that came to dine in and offered a welcoming environment while using proper hospitality

Duluth, Us

Worked besides a licensed Physical Therapist to assist patients with their rehabilitation. Performed office work as well as facilitated in providing appropriate care to patients with their prescribed exercises. In my role, I had to perform certain responsibilities such as organizing patient files and requesting and obtaining prescriptions from doctors.

Maywood, Nj, Us

Worked closely with Sports Performance. Coached/trained athletes to enhance their athletic performance. Our goal was to lead these young athletes so that they could perform at a high level in their specific sport.- Organized our athlete's files - Created weekly powerpoints to present at meetings - Created training programs for clients - input data into the computer system - Facilitated to organized a triathlon

Information Technology

Master'S Degree, Global Sports Business

Bachelor'S Of Science, Kinesiology And Exercise Science