Pascal Deschamps Email & Phone Number

Région De Bruxelles, Belgique

September 2008 ­ July 2010: Experienced Analyst in product support at the Customer & Technology Support (CTSe) · Served as a focal point for customer services internal departments: resolution of customers' complex technical problems. This, in collaboration with other internal technical departments if necessary · Technical implementation of migrations to new systems (in conference call with the customer implementation team and network team) · Provided support to Customer Support team for investigation on failed transactions · Researched, resolved and analyzed most technical customer-related problems, recreating or simulating problems when necessary

· Coordination between the management and the teams working in shifts: Reporting and Daily Meetings to follow up current issues more efficiently; centralisation and distribution of information (internally and externally); Follow-up with customers · Management of 4 mailboxes (internal and external) · In charge of training all the newcomers · Assistance to the network controllers

Managed team of 2 persons (appraisals, planning management, training, controlling etc.) plus all the duties of a network controller (see Network controller at the Network Management Center )

•Providing support to member banks on the operational side of the business•Served as focal point for customers (member banks) : resolution of their technical problems, escalation to other departments if too complex•Monitored central site of both clearing and settlement systems•Monitored remote network of live authorizations•Resolved basic and more complicated MasterCard network issues together with third party suppliers

Security Guard

High School Diploma, Commerce Option

High School Diploma, Commerce Option

Athenee Leon Lepage); participated and obtained certification)

Transport And Logistics Business Management

Education record