Pascal Håkansson Email & Phone Number

Stockholm, Stockholm, Sverige

Stockholm, Stockholm, Sverige

- Developing and maintaining accounts and key accounts.- Planning and executing account management and prospecting.- Drive growth within existing accounts, as well as identifying and exploiting new opportunities in the defined market space.- Identifying critical customer needs, and match the value proposition to those needs.- Initiate, negotiate and close license deals, which includes drafting up and structuring the contracts.- Educating onboarded customers.

Stockholm, Sverige

Advanced knowledge of computer software and hardware systems, excellent diagnostic skills, and high-level communication skills. Ultimately, a skilled Help Desk Specialist provides fast and effective support over the phone and in person.- Responding to client support queries.- Providing support in person, over the phone, or via remote-access.- Diagnosing issues with computer software, peripherals, and hardware.- Running software diagnostic tools and physically inspecting hardware systems.- Talking clients through basic problem-solving processes.- Providing basic computer training.- Installing and upgrading hardware and software systems.- Writing training manuals.

Stockholm, Stockholm, Sverige

- Ensure that the 1st Line Team meet service SLA’s for our customers- Train and develop your team to ensure that you have the necessary skillsets within your team to provide the highest standards of technical support and customer service- Work within the 1st Line Team to resolve customer issues remotely via telephone, email and remote support sessions- Act as a point of escalation for the 1st Line Team as well as off-site support staff, and provide assistance with help desk tickets where possible, escalating further as required- Complete Line Manager duties including quarterly 1-to-1’s, setting KPIs, approving holiday requests, disseminating management information etc- Develop and promote a proactive ‘can do’ culture within the department- Ensure support services are delivered within an ITIL framework and aligned to industry best practice- Handle difficult calls and resolve difficult customer situations through excellent communication and direct stakeholder engagement.

Stockholm, Sverige