Pascal Igwe Email & Phone Number

• Ensure coordination and adherence of all Core Banking Applications Policies, Procedures and Processes while also ensuring that enhancements and performance improvements for End of Day (EOD) Operations (Daily, Monthly, Yearly) align with the Bank’s Strategic Objectives and Goals.• Offering comprehensive support for database-related activities, including performance tuning, backup initiation, database refresh, user creation, tablespace creation, database service bouncing, and CPU level monitoring on both database and OS levels.• Ensure coordination and adherence to instituted proactive measures to ensure Systems Availability and Performance stays above prescribed Key Performance Indicators (KPIs).• Ensure availability of Core Banking reports are successfully generated and made available to the Business. • Oversee Service Level Agreements (SLAs) with application service providers, ensuring support is delivered in accordance with both Internal and External Service Level Agreements across all Business Units/Departments, and with various 3rd party Vendors/Service Providers. • Provide functional support of the Core Banking system and its interdependent interfaces.• Manage configuration, patches, updates, and upgrades for the Core Banking system.• Manage and provide support for the integration of the Core Banking system with other interconnected applications.

• Collaborating with team on application upgrades, testing, and patches, consistently keeping accurate and detailed notes on all fixed application issues.• Resolving technical and application problems through bug replication in UAT, patch deployment, and software upgrades.• Supporting the development of team members through one-on-one coaching and technical training.• Stand-by technician for EOD, EOM and EOY processes.• Applying ITIL strategies to address new technology requests.

• Part of the Implementation team of Finacle 10x for GLOBUS BANK LTD.• Functioned as the Single Point of Contact United Bank for Africa on all Finacle functional and technical issues across all regions.• Analyzed and documented business requirements while identifying improvement areas in the existing processes and technical design.• Provided manage service support United Bank for Africa (Nigeria) also assisted in resolving techno-functional issues in other subsidiaries(UK & New York).• Stand-by L2 technician for EOD, EOM and EOY processes.• Applying ITIL strategies to address new technology requests.