Customer relations managers handle customer accounts and provide guidance on enhancing customer relationships. CRMs focus on quality, pricing and product differentiation based on their understanding of the customer environment, including customer influences, decision-makers and business challenges. They create and retain customer loyalty and preference by establishing rapport with the customer, planning and developing customer-focused programs, overseeing the resolution of customer concerns and facilitating the delivery of goods or services to the customer.Customer relations managers work in professional office settings and may also travel frequently to meet with clients. CRMs work with sales managers to achieve budgeted sales targets within specified deadlines.

Joint Trauma Extremities Division