Referencing Executive
Current- Updating our consumers when we have product updates and outages and ensuring they are fully aware how it will affect them.- Liaising with business consumers, identifying their needs and assisting them with our product. - Onboarding of new clients - Building a rapport with business consumers which enables me to assist them better as I can then identify their needs and provide them with a solution personalised to them.- Involved in weekly and monthly meetings with consumers to take on any feedback they have. - Using Salesforce CRM to manage all our consumers. - Answer queries on phone, live chat and email.- Work on tickets and applications within company SLA- Hold daily morning stand up meetings with the team. - Work alongside the Product designers and developers to better our product using consumer feedback. - Train new members of the team that join. - Consistently hitting and exceeding company KPI’s. - Presenting new innovative ideas to management regularly
