Pascal Majon Email & Phone Number

Chicago, Illinois, United States

Lake Forest, IL

• Conducts in-depth technical analysis of all systems and governance frameworks, manages premise and cloud services, ensuring business continuity in a 24-hour operation.
• Determines project scopes and requirements, collaborating with executives and managers to determine ROI for creating cost-effective services and enhancements.
• Uses automation tools, scripts and reporting to streamline operations.
• Works cross-functionally on digital workflow and process improvement initiatives resulting in increased productivity, lower operating costs and greater visibility into operational effectiveness.
• Works with pharmaceutical customers on regulatory compliance, GMP (Good Manufacturing Practices), DLP (Data Loss Prevention) and audit requirements.
• Develops documentation, onboarding and training programs to improve employee engagement.

Vernon Hills, IL

• Provided pre-sales technical support, consulting and project management services.
• Improved service levels by implementing better documentation and shared access to resources to reduce ticket wait times.
• Led numerous Windows NT to Windows 2000/2003 migration projects and implementation of Active Directory for multiple clients while analyzing and recommending infrastructure upgrades required to maintain service levels.
• Trained and mentored new IT staff, worked with management to develop value-added services and customer retention initiatives, and migrated clients gained from Computer Consultants during its acquisition.

Grayslake, IL

• Performed needs analysis and helped companies to budget for IT expenses, customizing IT solutions for customers in a variety of industries.
• Designed industrial computing solutions for use in medical device manufacturing.
• Created proposals for IT projects and services.
• Developed documentation and procedures for IT operations including service ticket routing, application installation and troubleshooting.
• Managed escalated IT service tickets.