Pascal Martyn-Eckar Email & Phone Number

British Columbia, Canada

Process sales orders via SAPManage and distribute incoming EmailsRespond to emails from customers regarding customer service related tasks or shipment coordinationProvide support to the sales team as needed and contribute to process improvements within the sales departmentSupport/RMA and Accounting/credit related communicationsSupport the Sales Excellence organization to ensure sale content is available, relevant, and accessible for the sales organization

Richmond, British Columbia, Canada

Maintain extremely high inventory accuracy, verifying part numbers, revisions and counts.Troubleshoot moderately complex issues such as missing materials, inventory discrepancies, etc.Pull materials to meet Production/Service/Engineering requirements of work orders, using Kanban bins and material router transactions, including entry into the ERP system (SAP). Counts, stocks, labels and transacts material into specified locations.Works closely with Purchasing, Planning and Quality on the disposition of materials in and out of the discrepant material locations. Coordinates material router transactions related to engineering projects, cost centers, scrap, excess/obsolete inventory, etc. Expedites movement of materials as requested and transacts materials accurately.Accurately completes cycle and periodic counting and resolves discrepancies.Troubleshoots and performs root cause analysis on issues such as missing materials, inventory discrepancies, reconciling receiving/shipment discrepancies. Takes necessary steps to properly correct errors and recommends changes to prevent reoccurrence.Performs material analysis using SAP and Excel, related to problem resolution, shipment options, ERP master data, etc.Other duties such as Receiving to complete PO’s and RMA’s, including verification of paperwork, entry into SAP and delivery of material.Shipping of completed sales orders, service orders and miscellaneous shipments. By verifying and entry into SAP, coordination with Traffic/Global Trade Compliance, and carrier pickup.

Richmond, British Columbia, Canada

Provide exceptional customer service to all customers.● Assist manager with the training of new employees.● Operate the store point of sale system (P21) to search for parts and customer accounts,and to invoice and retrieve orders.● Accurately retrieve and prepare orders for customer pick-up or delivery, with anextremely low error rate.● Operate electronic and paper cataloging systems to retrieve up to date parts information.● Effectively communicate features, benefits, and warranty policy information to customers.

Richmond, Vancouver

Actively attend to customers to meet their needs; using professional knowledge to help customers identify and locate specific items they require.Prepare invoices and warranties policies.Operate POS systems.

Ghana

Organized advocacy training workshops for members.Coordinated Press Releases and media related events.Organized stakeholders consultative meetings and workshops for healthcare providers.Received complaints from members and made follow-up to the appropriate authorities.

Ghana

Scheduled project implementation timeline.Organized presentation workshops for customers to showcase products.Hired and trained new employeesConducted field assessments of projects and managed reports from unit supervisors.Scheduled meetings and travel itinerary arrangements for operation team.

Kenya

Managed the fabrication and installation of aluminium doors and windows, bathroom glass doors and stainless steel balconies at two major construction sitesSupervised the training of helpers and assigned everyday duties on site.Managed payroll for all 25 employees.Inventory management and quality check of products and installed items.Responsible for tooling; did regular inspection and maintenance of tools.

Qingdao, Shandong, China

Communicated with international clients; successfully closed deals with three customers.Responsible for chatting with customers online, marketing the company’s products and correspondences to both clients and management.Represented the company in a three-day trade show in South Africa.Arranged itineraries for client visits.

Ghana

Organized Nation Executive Council meetings.Performed all administrative functions and took minutes all meetings.Organized insurance claims management, sensitization and advocacy training workshops for healthcare providers.Carried out new membership registration and follow-ups.

Ghana

Organized workshops for clients in the health sector.Prepared training manuals and invitation letters for participants and facilities.Arranged itineraries for client visits.

Ghana

Taught six subjects, prepared assignments and examinations

P. Log Certificate, Professional Logistician

Activities and Societies: Canadian Professional Logistician - Member

Post Graduate Certificate, Project Management

Diploma, Basic Education