With over five years of experience in leading customer relations centers in the insurance industry, they are a seasoned and certified professional with a passion for delivering excellent service and satisfaction to their clients. As the Directeur Centre de relations clients at Beneva, they manage a team of over 100 employees who handle contracts and support for individual and group insurance products. They are responsible for overseeing the operations, quality, performance, and innovation of the center, as well as implementing change management initiatives and best practices. They collaborate with various stakeholders, such as product managers, sales representatives, and partners, to ensure the alignment of the center's objectives and strategies with the company's vision and values. They have a strong background in insurance, having completed multiple certifications from the Life Office Management Association (LOMA), such as FLMI, ALMI, and ACS. They also have skills in French, which enables them to communicate effectively with their diverse and bilingual clientele. They are motivated by the mission of Beneva, which is to create a positive impact on the well-being of people and communities, and they seek to contribute to this mission by providing high-quality and personalized service and support to their clients.