Pascal Nicod Email & Phone Number

My goals : to drive and develop a Business Unit in the B to B services sector.I have over 10 years experience with Xerox in directing business units, growing sales, and managing outsourcing projects. Strong sales, financial, and organizational skills to successfully complete complex projects; Results-oriented, focused on customer satisfaction; Fluent French/English, XEROX GLOBAL SERVICES :2002 – 2007. Regional Operations Director – Northern France2000 – 2002 Production Center Manager 1995 – 2000 Project Manager – Consulting DepartmentXEROX FRANCE :1991 – 1995 Operating Management Controller1988 – 1991 Key Account EngineerSpecialties: Document and information Outsourcing project management

Listed skills include Project Management, Change Management, Pre Sales, Customer Service, and 1 others.

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  Operation Region Manager

  Xerox

  Apr 2002 - Dec 2006

  Regional Operations Director – Northern FranceManaged an annual budget of €6M and revenues of €9M. Supervised 90 employees (20 production teams at customer sties). Reporting to the Operations Director and the Vice President. 1 Designed solutions with sales and marketing staff, negotiated with customers, and monitored production 2 Doubled revenues in 3 years by winning 12 new contracts and increasing sales with existing contracts3 Turned around the region’s financial performance: increased the profit margin from -4% to +23% by restructuring management, boosting productivity 25%, and implementing more efficient production technology (equipment, software, etc.)4 Participated in a Quality Improvement Team to enhance production quality (developed new procedures), increased customer satisfaction from 92% to 96%, and successfully renewed all contracts as they expired