* Designed and implemented Business strategy.* Put in place Products and services (Cash in/out, Merchants/Billers, Savings, Loans, Remittance, Banking services, airtime and bundle purchase) based on customers' needs.* Proactively managed Risks and compliance.* Managed Customer experience.* Prepared and share on regular basis accurate reports to all the relevant stakeholders.* Drove performance at Top and bottom line (effective pricing and costs optimization).*… Show more * Designed and implemented Business strategy.* Put in place Products and services (Cash in/out, Merchants/Billers, Savings, Loans, Remittance, Banking services, airtime and bundle purchase) based on customers' needs.* Proactively managed Risks and compliance.* Managed Customer experience.* Prepared and share on regular basis accurate reports to all the relevant stakeholders.* Drove performance at Top and bottom line (effective pricing and costs optimization).* Efficiently managed Stakeholders (Financial institutions, Telecoms, Regulators, Government, other partners, Board) Show less

* Designed internal procedures.* Prepared annual budget.* Drew up the company's global strategy* Prepared application for mobile money license. * Put in place detailed action plan for launch.* Stakeholder management (Financial institutions, Telecoms, Regulators, government, other partners)

* Implemented Business strategy.* Drove operational aspects of the business* Put in place Products and services (Cash in/out, Merchants/Billers, Savings, Loans, Remittance, Banking services, airtime and bundle purchase) based on customers' needs.* Managed audit, compliance and operations.* Managed Customer experience.* Prepared on regular basis all the reports.* Drove revenue and retention strategy.* Drove product awareness (TOMA) in the market through an effective… Show more * Implemented Business strategy.* Drove operational aspects of the business* Put in place Products and services (Cash in/out, Merchants/Billers, Savings, Loans, Remittance, Banking services, airtime and bundle purchase) based on customers' needs.* Managed audit, compliance and operations.* Managed Customer experience.* Prepared on regular basis all the reports.* Drove revenue and retention strategy.* Drove product awareness (TOMA) in the market through an effective ATL and BTL communication. Show less

* Executed and implemented all marketing plans to achieve Airtel-Money targets.* Drove revenue * Monitored performance in line with all KPIs.* Developed marketing initiatives and promotions*Analyzed the performance of all initiatives * Business intelligence.* Ensured all appropriate marketing communication elements are deployed to drive usage.* Implemented marketing offers that addressed a specific customers' need.

Mise en place des stratégies visant non seulement à accroitre l'usage et donc le revenu des clients à fort potentiel; mais aussi à les maintenir dans notre réseau.

Elaboration des stratégies de recrutement des clients postpayés et entreprises à travers des offres adaptées.

Gestion des plaintes des clients en Réseau Unique

Réception et gestion des plaintes clients issues du call center mais aussi des différents autres départements

Gestion du Showroom à travers la réception et l'orientation des clients sur les produits (Copieurs, imprimantes, scanners, rames de papiers) qui seraient adaptés à leurs besoins spécifiques.