Pascal Seeger Email & Phone Number

Berlin, De

Berlin, Deutschland

Berlin, Deutschland

- Leading and motivating various customer service teams to achieve set goals and createa positive work environment. - Coaching, training, and developing team members to enhance their financial serviceskills.- Analyzing the intraday and long-term performance of the managed team. Root causeanalysis to identify key drivers and initiating corrective measures. Stringent transition inaction plans to enhahce the customer experience and efficiency of resource utilization.- Monitoring service quality and conducting quality controls to ensure that customerexpectations are met or exceeded.- Assisting the team in resolving complex customer inquiries or complaints and providingguidelines for handling difficult situations.- Coordination with relevant stakeholders todevelop new solutions via Trade Republic's product or operational processes.- Efficient planning, staffing calculation and utlization of the available capacities. - Generating reports on performance metrics and trends in customner service to keepmanagement informed of progress and identify improvement opportunities.- Interacting with other departments and external partners (Vendor Management) to ensure seamlesscollaboration and solution provision to Trade Republic's customers.- Identifying opportunities to improve workflows and processes to increase the efficiencyand effectiveness of the customer service department.- Managing relationships with and coordinating third-party vendors who support thecustomer service operation. This includes the daily organization, ensuring adherence,compliance requirements or to self-defined service level agreements, and resolving anyissues or disputes that may arise.- Providing customer support and engagement through various social media platformssuch as Facebook and instagram. This includes responding to customer inquiries,addressing complaints, and fostering positive interactions to enhance brand reputationand customer satisfaction in the digital sphere.

Berlin, Deutschland

Berlin, Deutschland

- Einsteuerung von Services/Vergütungen in das Backoffice- Mitarbeit bei der Entwicklung von Vergütungsregelungen und deren Einsteuerung- 2nd Level zu Provisionsanfragen für FBGmbH, Führungskräfte,FB, IT, QM, PM, Serviceeinheiten- Qualitätssicherung der Produktion- Testing / UAT Abnahme bei IT-seitigen Anpassungen im Provisionssystem- Monatsabschluss von Provisionszahlungen an Finanzberater

•Provide analytical insights into emerging problems, trends and portfolios within the financial risk and fraud segment•Work closely with business partners and stakeholders to minimize risk and business credit issues•Bringing data to life and making it actionable and relevant to stakeholders through exploratory analysis of internal and external data sources using advanced and innovative analytical techniques, algorithms, and tools•Identifying present or future potential gaps in the system and prevent financial losses for every party involved

Berlin, Berlin, Deutschland

As a member of the Risk Operation team, I was responsible for investigating fraud and applying the correct risk treatment in an effort to balance loss and buyer / seller experience in the Micro seller segment including: - Policy abuse - Voucher fraud - Buyer / Seller protection abuse - Coaching for member of the front-office - Customer Service

Berlin

- Creating financial plans for customers to increase the sales figures - Participating in the day to day running of the business - Responding to general customer enquiries received by phone or email. - Dealing with online orders that have been placed through the company’s website. - Operating as Accountant and accurately handling cash, checks and credit/debit card transactions.

Berlin, Berlin, Deutschland

- Planning routes for visitors regarding their special interests within history. - Analyzing proposals and ID documents of visitors relating to authenticity. - Creating reports to keep managers and coworkers informed of latest events.