Pascal Vanderheyden Email & Phone Number

Brussels Area, Belgium

Lecturing, Server administration and testing: Hyper-V, Client 7, 2008R2, Registry and 2012R12. Written a Server 2008R2 course, now working – studying towards 2012r2 certificates and the security aspect: Firewall. Bought the books and in the process of installing 2012R2, SCCM and so on, on my ESX server to practice, but mainly to prepare for the 3.

Anderlecht

Responsible for the support. Providing support and services for companies between 5 and 20 staff.Problem solving: XP, Win7, W2K3, W2K8R2

Brussels (Anderlecht)

Organising and managing the HelpdeskXP, Win7, W2K3, W2K8, W2K3R2, Kerio, NAS

Brussels

Unit Coordinator at the European Commission for GetronicsPlanning and managing the support. Responsible for the helpdesk (managing a team of 4. Solving 2nd and sometimes 3rd lineproblems at Madou Tower. XP, WIN7, W2K3, ITIL,

Brucargo

Planning daily IT tasks. Supporting all users, internal and external.Managed a number of operations and staff.XP, Vista, Network, SBS2003 & Mail

Brussels

As support manager I was responsible for the IT support of the Directors European 's headquarters.As of June 2003 I also managed a number of small projects.XP, 2000WS, W2ADV, W2k3, Novell

Brussels

Supporting the Webbank servers and their applications (beta & production).Testing the Y2K compliance.NT, W2KAdv, WSNT & 2000, SMS

Brussels

Testing, configuring and managing internal systems.Managed a migration project for the migration of 350 users from WIN3.XX to NT Workstations and from Unix servers to 2000 Servers.Supporting Unix, NT, W2KADV and workstations.

Utrecht Nederland

Support for all users of the Justice department.Advising the managers and directors regarding new strategies: hardwre, software and networks. Developed a detailed migration plan which was approved by the directors.VAX/BMS & Windows

Gabon - Central Africa

A one year contract. Managing the helpdesk. Creating procedures and SLA's.Advising the managers on IT-related issues.Windows and Novell

London, United Kingdom

Responsible for the helpdesks of Grey and its 4 subsidaries.Training manager for all IT training for around 500 people.Novell and NT

London, United Kingdom

Resposible for all company activities: training, consultancy and some development. Provided consultancy and training to the following companies: European Commission (Brussels), Black&Decker (UK), Amdahl (UK), CA (UK),KLM (Netherlands), Amro bank (Netherlands) O racle (Netherlands), KLM (Netherlands) and many others.

London, United Kingdom

Managed all mainfraime and PC consultancy. Was also responsible for all training of mainframe MVS related operations.Beside managing the operations staff and teaching, I also developed a number of courses.

Antwerp, Utrecht And London

Manager of all training in Belgium, UK and the Netherlands (partly).Developing and writing courses. Providing consultancy services and performing training needs analysis for various companies.